Responsible for overseeing a major French customer bank.Proactively engage in understanding the customer's workflow and provide guidance on necessary changes to maintain a stable environment in the following areas:• Storage & SAN Solutions: PowerMax, Unified Systems, Cisco MDS, XtremIO, VPLEX.• Software-Defined Storage Solutions : ViPR Controller and ViPR SRM.• Unstructured Data Solutions: Elastic Cloud Storage (ECS) - an enterprise-grade object storage… Show more Responsible for overseeing a major French customer bank.Proactively engage in understanding the customer's workflow and provide guidance on necessary changes to maintain a stable environment in the following areas:• Storage & SAN Solutions: PowerMax, Unified Systems, Cisco MDS, XtremIO, VPLEX.• Software-Defined Storage Solutions : ViPR Controller and ViPR SRM.• Unstructured Data Solutions: Elastic Cloud Storage (ECS) - an enterprise-grade object storage platform.Offer advocacy and strategic technical guidance to assist in planning and building solutions using industry best practices. Take a proactive approach to ensure the operational health and performance improvement of Dell EMC enterprise environments.Serve as the technical lead, staying up-to-date with technology changes and introducing new technologies.Conduct regular conference calls to discuss current status, updates, review incident priorities (incident management), and ongoing or upcoming projects.Key deliverables :• Risk mitigation: Ensuring compliance with FCO (Field Change Orders), security/technical advisories, recommending preventive actions, and suggesting code and configuration updates.• Technical advisory: Providing best practices, guidance on product features and functionality.• Service delivery: Providing monthly business reviews.Engage in multiple workstreams to improve processes and ensure customer satisfaction.Work closely with the bank account team on new opportunities and designs solutions that meet the customer's business needs.Act as a trusted advisor, understanding the customer's workflow and leveraging expertise to maximize the value derived from the Dell EMC storage platform. Show less

In charge of implementing, diagnosing, and utilizing the following products:• Connectivity / Interoperability between Hosts ( ESXi/Unix/Windows ) and EMC Storage Arrays.• Connectrix ( B-Series & MDS Series ) - Fibre Channel / IP Equipments. • EMC VPLEX Family ( Storage Virtualization ) / EMC RecoverPoint ( Disaster Recovery to any Point in Time )• ViPR SRM, a comprehensive monitoring and reporting solution.• ViPR Controller, an automate provisioning of storage… Show more In charge of implementing, diagnosing, and utilizing the following products:• Connectivity / Interoperability between Hosts ( ESXi/Unix/Windows ) and EMC Storage Arrays.• Connectrix ( B-Series & MDS Series ) - Fibre Channel / IP Equipments. • EMC VPLEX Family ( Storage Virtualization ) / EMC RecoverPoint ( Disaster Recovery to any Point in Time )• ViPR SRM, a comprehensive monitoring and reporting solution.• ViPR Controller, an automate provisioning of storage services, reducing manual tasks• Analyzes and resolves complex issues within the customer's environment and offers support for implementing solutions.• Participates in collaborative activities with the company's support teams and reviews action plans.• Provide assistance to customers and field support personnel during corrective maintenance, installation, upgrade, and implementation activities.• Conduct root cause and performance analyses, as well as reviews of configurations and procedures.• Interacts with customers directly and collaborates with support organizations (for escalations).• Provides guidance on technical matters. Show less

• Installation and Support of all CNT and OEM products• Architecture and Solution design (channel extension, data replication and backup, Integration of ADVA, PANDATEL optical products and Cisco/Nortel telecom products.)• Support Disaster Recovery Solutions

• Mainframe expert• Installation and Support of Amdahl and Sun Microsystems machines and software• Architecture Analysis, Implementation of System Management Tools