My career in IT started in 2008 when I joined the family business (DarBro Computers Ltd) which provides Managed IT Services to educational institutions around the city. Listed below are some of the skills and accomplishments I have accumulated over the past 15 years.• Experience with Windows Server 2003/2008/2012/2016/2022.• Experience with Active Directory/Group Policies• Experience with Hyper-V (some VMware)• Experience with RAID Technologies• Experience with Office 2003/2007/2013/2019.• Experience with Microsoft 365 (formally Office 365)• Experience with Microsoft Volume Licensing.• Experience with Dell/Fujitsu/APC/Tandberg/Lenovo/Ubiquiti/Synology.• Created, proposed and delivered several support contracts.• Facilitated several network overhauls including server migrations, whole-network rebuilds, infrastructure re-wiring, cabinet refresh, WiFi deployments, iPad deployments.• Implemented various safeguarding technologies to protect users while accessing the internet, including education-level firewall filtering and forensic monitoring software.• Coordinated migration from Windows 7 to Windows 10 due to software reaching EOL for all contract and non-contract customers.• Implemented a rolling 3-year upgrade plan for aging hardware.• Researched and developed suitable redundant backup strategies meeting GDPR requirements and customer needs.• Managed implementation of new technological improvements resulting in increased efficiency.• Worked closely with Senior Management to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.• Arranged service delivery to several educational contracts by overseeing staff, coordinating resources and setting schedules.• Carried out troubleshooting and repairs based on reported jobs from customers.• Managed network and system performance, conducting troubleshooting, security patching, and routine maintenance.• Built, repaired and installed computer-related hardware based on deployment procedures to maximize contractual efficacy.• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches, including Cyber-Security Response Plans for the education sector.• Collaborated with other vendors to help meet IT needs and properly integrate and secure systems.• Interacted and negotiated with vendors, distributors and contractors to secure products and services.• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth that extends to our educational clients.