 Accomplishment driven Service Delivery Manager with over 15 years of expertise in managing on-shore and off-shore operations with in-house and remote teams. Successful in reorganizing, streamlining and strengthening existing operations, identifying inefficient processes and implementing reliable and cost-effective solutions to improve quality. Ensure on-time Delivery while enhancing Teams efficiency amidst deadline-driven environment. Exhibited proven ability to independently set up technical team operations from scratch. Fostered trust and coordinate with senior management executives, both internal and external. Displayed excellent business acumen by independently monetizing business opportunities.  Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications. Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success. Well-developed oral and written business communication skills. Good listener and motivator with exceptional interpersonal skills. Established competence in customer relations. Detail-minded with good eye for balance and organization. Skilled and creative in resolving problems.