Daniel Pringle Email & Phone Number

York, England, United Kingdom

LEVEL 3Administering good customer service for more complex large value commercial claims. Acting as a referral point for colleagues with handling queries, and providing cover for senior technicians/team leaders in their absence. Providing coaching and training for the team in day to day claims handling matters and Claims Center System. Authorising payments to meet ICOBS regulations. Handling and resolving customer complaints.

United Kingdom

Planning and delivering energetic and engaging facilitation sessions nationwide, as part of a small team for the new claims system and procedures. Flexibly dealing with last minute changes to schedules, ie presenting captivating sessions via Webinar. Managing and maintaining positive professional relationships with the agency network. Regularly providing constructive feedback to delegates and agents.

York, England, United Kingdom

LEVEL 2Experienced material damage claims handler, able to operate in a environment of complex and varied client requirements. Strong technical capability and attention to detail. Able to apply different policy wordings and coverage. Authorising payments and providing relevant feedback for team members, to ensure we meet customer service deadlines. Creating a personable understanding service, with policy holders via phone calls and emails.

Northumberland, England, United Kingdom

7 years experience working closely with Agco and 2 years with Dieci In field and workshop services and repairs. Exceptional aftersales care and building close client relationships. Working intimately with clients to create recommended machinery and service care plans. Meeting targets and deadlines in sales, and reporting to regional managers. Attending year end accounts meetings. Prioritising and delegating tasks to team members. Maintaining office admin roles. Managing warranties and running AgcoNet systems for parts replenishment. Developing brand growth via multiple platforms; ie social media, net prints, Agrimart adverts and networking with clients. Trend forecasting in agriculture, to influence major future buys.

Level 4 Imi Vda, Vehicle Damage Assessment

Nvq Level 3, Work-Based Land-Based Service Engineering