• Responsible for all aspects of the container division to include sales, marketing, purchasing, shipping, and manufacturing oversite • Maintains and interprets all product technical drawing specifications according to the DOT and AAR• Works with production staff to ensure quality compliance across the product lines• Leads cross-functional new product development teams• Manages the product introduction process through all company systems• Oversees the procurement of materials needed for all container products• Administers annual pricing strategies to maximize profitability• Creates competitive product and pricing data bases • Assists with the creation of annual budgets • Participates in forecasting/capacity planning with product, sales, and supply chain teams•. Oversees Sage 100 as a coordinator and advanced user to implement utilization improvements and processes

• Managed a pallet portfolio of accounts to include Caterpillar, Westrock, Arrow Container, and Berry Global Films• Identified key areas for growth and developed strategic plans to execute new business• Acted as liaison between national and regional sales to develop, implement, and report performance measures• Analyzed PDS blueprint drawings in the Pallet Design System to ensure accuracy and customer specifications • Received and processed all product purchase and sales orders• Worked with appropriate groups to identify optimal freight contract terms and arrangements to maximize profits and minimize liabilities • Conducted freight lane analysis to prioritize traffic opportunities to include factors such as customer locations, carrier capabilities, volume, and product considerations• Served as lead role with national bids and carrier negotiations• Operated software systems to include Salesforce, Microsoft Great Plains, CRM, DAT, and ITS Dispatch as both a coordinator and advanced user• Approved accessorial costs, invoices, insurance, and legal document requirements• Implemented improvements to sales and vendor processes to increase revenue dollars and identify profitable opportunities• Built strong business relationships with carriers, customers and vendors as key contact and strategist• Drove cost-saving initiatives to align with company goals

• Managed the physical Student One Stop service call station and provides oversight for all services provided • Provided functional direction for the Student One Stop staff activities, which includes delegating, coordinating, and prioritizing work schedules and tasks• Cooperatively worked with central administrators to resolve student, staff, and faculty complaints and promotes positive student relations according to academic standards• Collaborated with academic advising staff to resolve enrollment issues• Operated and managed station call system as a coordinator and advance user• Facilitated communication with representatives from the Bursar, Financial Aid, Registrar's, and Records offices• Oversaw the Student One Stop website design, content, and brand• Maintained an innovative and effective annual customer service training and development program • Benchmarked/surveyed students and internal customers in order to assess levels of customer service and gathers feedback about ideas for improvement• Supervised, evaluated, and trained full time staff and graduate assistants• Collaborated with campus departments to develop quality improvement methods• Provided in-depth analysis and guidance; developed and consistently maintained current knowledge base of university, state and federal rules and regulations across the functions of student financial aid, student accounts, registration, records and other functions supporting the student's academic pursuits • Resolved complicated academic and financial issues regarding student holds and provides direct immediate feedback• Administered all upgrades to technology that include computers, printers, and scanners• Implemented, managed, and administered Live Agent a ticketing and chat software

• Managed daily operations of a 150,000 square- foot student union and conference center to include 18 rooms, a food service provider, and technology equipment• Scheduled, maintained, and monitored 8000 events and meetings in event management system (EMS)• Supervised the hiring, training, evaluations, and managed work flow of a 35 person student staff to include the set up crew, YSU Info & PC Lab, a graduate assistant, and student operations team leaders • Developed programs to mentor, train, and retain student employees• Developed, managed, and implemented event set ups• Attended meetings with staff, clients, and students to determine specifications and special needs for conferences and events• Maintained Kilcawley Center audiovisual equipment and administers the maintenance, repair, and software applications for all the office computers, computer labs, printers and laptops• Managed C-Bord system, including daily reporting, troubleshooting of computer servers, software, and point of sale registers • Oversaw center’s inventory, determined needs, and ordered supplies• Coordinated maintenance and refurbishing of Kilcawley and regularly consulted with maintenance staff and prepared work orders• Managed the janitorial contract for Kilcawley Center, coordinating janitorial services daily and meeting regularly with janitorial service management for inspections and compliance to contract specifications

• Managed tenant relations and monitored activities for a 3 million square-foot property to ensure compliance with operating obligations among the mall and seven strip centers• Supervised, evaluated and directed all clerical, maintenance, housekeeping, and security staff • Created and implemented 1 million dollar budgets, researching trends to project future needs• Assisted in the development of capital expenditure projects• Monitored and maintained an inventory of all the shopping centers assets• Prepared purchase order requests for contracted services• Coordinated daily deliveries for over 150 retail stores to ensure smooth moving operations for the complex• Responded to all customer and tenant complaints• Completed insurance inspections to ensure all regulatory standards are followed• Oversaw comprehensive emergency management plan • Managed and oversaw all mall construction and renovation of tenant spaces

• Maintained and managed accounts in a multi-state territory• Identified problems, made recommendations, and solved distribution problems• Developed strategies resulting in an increased revenue of 3%• Supervised production and material management staff• Coordinated pallet distribution between warehouse and delivery staff