Implementation Specialist and Software support for Matrix tool vending solutions. We provide services to the Cutting tool Industry across the country. I provide on-site installations of our software and training on our vending machines. My role requires a vast knowledge on the Windows OS, I’m experienced managing SQL databases, handling device/network communication, supporting Azure services and I provide customer seminars for in-depth use of our software for attendees 15+.We manage Databases using SQL to track thousands of items. Our customer base is distributors within the IMC group. Our customers buy our smart cabinets utilizing our software to sell consignment items.Daily I manage emails and calls supporting any issues or concerns. I reimage computers and configure devices based on customer needs. Apart of a new install is import the end-users inventory using excel into the software per machine order. This is completed before traveling to the end user for installation and training. We also provide webinars to potential customers and can grant demo licenses to utilize and experience our software.

Our client Subaru of Indiana Automotive Inc. has received their Matrix Cabinet and purchased onsite training and installation. I was sent to their location to set up the hardware and configure our software to their needs. Once completed, I trained the head of security and team members on our software to manage and secure items.

Implementation Specialist and Software support for Matrix vending solutions. The software we provide is used for a smart vending machine to secure a mass of small items such as keys or mobile devices. Our largest customer base were car dealerships, but we've also supported Police stations, Schools and Government facilities. For my role I handled customer accounts, technical support for the north American region and managed shipment for product and replacement parts. I needed to be proficient in device communication, SQL server management and cloud security. We provided on-site installation and training as well as presentations for new clients. During support, I can remotely resolve changes to the software, errors, database configurations and security issues. This was vital during the covid-lockdown.

Customer Success Training - Training EDU and enterprise customers using Microsoft to enhance their work productivity Answer Desk Support - The main point of contact for customers with appointments, managing the technicians and flow of appointments and positioning all of our services, Servicing customer devices and accounts, Personal Training on windows 10 and office Microsoft Innovative Educator - Teaching educators new and efficient ways to utilize Microsoft as a platform to uplift the youth

Displayed activations on new ways to engage with our enterprise and consumer customers for all of our Microsoft physical and digital storesCreated excitement around the growth of the company and how we impact with our vision towards the Modern Workplace and Classroom!Showcased and shared the inspiring stories from our customer experiences in physical stores and provided feedback for future improvements for our digital storesDemonstrated new technology to drive a better experience for our customers whether it's in Enterprise, Gaming or Modern Life

I had the opportunity to train and provide Northern High School an in depth look at some of the applications and features that come with Microsoft 365. Their entire administration which includes their teachers, admins and the I.T. depatment were transitioning from using Google as their main communication and cloud service to now utilizing Microsoft. We provided a full two day Customer Success Training experience which catered to all of their needs.

Lead customers and business partners throughout the New York Microsoft flagship store showcasing cloud solutions, community workshops and Gaming events. Also highlighting our latest products and services at the answer desk for customer supportConducted presentations selling Microsoft business solutions to companies and multiple retailers from around the world. Using applications such as Power BI to track metrics or Teams to increase productivity in the workspaceAssisting the Business and Community managers conduct presentations and demonstrations on the latest services and products

Presented M365 and Business Premium productivity tools to high-level National Retail Federation attendeesAssisted the HQ Learning team in training the field associates on M365 product demos such as SharePoint, Power BI, and Cortana Analytics . Training groups ranged from 10 - 20 associates in a classroom settingConducted live product demos for B to C level client groups ranging from 5 - 10 members

• Consumer and business sales• Managed private and public events • Taught office applications to classes of 10+ applicants• Outlook mobile consultation agent• Providing technology solutions and personal trainings • Grand opened Microsoft’s first flagship store in Manhattan, New York on 5th ave.

Competitive and Commission based salesKey holder and overseer over Mobile DevicesManaged customer accounts with T-Mobile, At&t, Sprint and VerizonProvided new lines of service and upgrades

Competitive and Commission based salesHosted conference calls to manage team members in multiple locationsSales manager for Verizon Fios providing new home services or upgrades Management over costumer accounts for in home services with Verizon FiosMaintained Policies and Procedures to stay compliant

Inventory system control and managing team members on weekly shipments Receiving inbound shipments including responsibility over all paper work and outbound deliveriesCustomer assistance in relative issuesVisuals Manager and overseeing pricing, product organization and distributionOverseer of signage, advertisement display and fixtures New employee development and trainer

Hands on training with video recording equipment and stage light controlsManipulation and arrangement of video shotsChanging the sequence of the stage lights to increase onstage performance