Inside Sales Manager
Responsible for hiring, onboarding, and training for 100+ SDRs over two years, offering continuous guidance and mentorship on best practices while providing constructive feedback.Led weekly 1:1s with 10-15 SDRs, pipeline deep dives, and training sessions to enhance skills and improve conversion rates.Managed all company offshore sales teams that enabled the company to rapidly scale while reducing customer acquisition costs.Forecasted business sales pipeline and provided weekly status updates to senior management.Created a strong team culture of motivation, high performance, and accountability.Acted as primary customer escalation manager for a team of 30+ reps.Led team that set record for highest conversion rate of any SDR team in company history.Developed and implemented training sessions for a new pipeline management process, improving rep efficiency by 20%.Collaborated with the leadership team, marketing, product development, and other departments to align strategies and exceed overall business goals.Responsible for sales team performance management, including performance improvement plans and terminations.