Daniel Purkis Email & Phone Number

Brisbane City, QLD, AU

Queensland, Australia

Brisbane

• Reporting to the Retail Excellence Manager, I supported retailers and riders across Australia through a dedicated education program to increase knowledge and ultimately improve the Specialized Rider experience. This.
• Identified product knowledge gap of Retail Staff as key driver to product sales. Created training program, facilitating Field Team training of seven Representatives changing position purpose from ‘selling’ to.
• Event Managed multiple Demonstration Days from venue liaison, procurement and logistics, vendor negotiations, including Crankworx Cairns where over 100 new riders came to try a Specialized Turbo E-Bike
• Identified requirement to rapidly develop training for onboarding newly acquired stores, allowing staff to effectively use multiple internal systems (Hubtiger and Lightspeed), streamlining point of sale and workshop.

Brisbane, Queensland, Australia

• Reporting to the E-Bike (brand: Turbo) Growth and Strategic Initiatives Manager, I held responsibility for driving growth and revenue through 140 retailers Nationally by developing and delivering on-site and virtual.
• Nominated to relocate to Brisbane to seize the opportunity in Queensland, growing the Queensland territory Bike Registration and Connection over 20% to be the highest territory in the country within initial 12 months
• Led three in-depth retail training plans per quarter, lifting the average knowledge base of the Queensland territory from Good (50-60%) into the Great (75%+) category on an internal knowledge assessment benchmarking.
• Created an E-Bike Service parts stock plan for Key E-Bike retailers, reducing customer wait time from five down to one day on the majority of warranty cases
• Maintained a ‘Turbo Champion’ mailing list, ensuring each ‘Turbo Champion’ across Australia received all key information whenever new updates came out
• Ran Quarterly webinars for the ‘Turbo Champion’ mailing list, to ensure all key updates had multiple points of contact and were explained in-depth

Melbourne, Victoria, Australia

• Manage fleet of over 100 demo bikes ensuring operating at full capacity for demos and events
• Properly taking in all service work, including correctly filling out service work orders, scheduling appropriate amount of repairs and completing thos repairs in a timely manner
• Develop and maintain knowledge of all merchandise to effectively service bikes
• Management and oversight of mechanical team of 5 to ensure safe and efficient works were completed inline with work required
• Quality checking work of mechanical support team to ensure bikes reach company standard
• Stock control and management of parts to ensure mechanical work could be completed without delay

Mitcham, Victoria, Australia

• Assist customers and diagnose mechanical issues with bike in a friendly and courteous manner
• Repairing, building and restoring bikes as required
• Knowledge of new products in market to effectively assist customers with accurate and useful information
• Preparation of quotes in line with client needs for sales of bikes and servicing
• Ensuring work met safety requirements and standards
• Education of customers including handover of new bikes to ensure customers expectations were exceeded