A highly competent and enthusiastic IT Specialist with experienceof providing advice and practical assistance to system users via theIT service desk telephone system and remote support softwaretools.Highly focused with a comprehensive understanding ofdealing with 1st line support calls and an in depth knowledge ofITIL processes. Boasting a consistent & proven track record ofsuccessfully employing best business practices thatimproveefficiency, reduce operating costs whilstincreasingperformance.On a personal level, as a strong individual contributor and teamplayer, I am an agile and adaptable, self-motivated and committedperson, who enjoys learning new things whilst applying my skillsand knowledge to achieve the Company’s strategy.