Daniel Quesada Email & Phone Number

- Managing operations for assigned properties, ensuring they meet Vacasa's high standards for cleanliness, maintenance, and guest readiness.- Building strong relationships with homeowners by proactively communicating and acting as their trusted property management expert.- Managing an annual budget effectively, performing cost-benefit analyses to optimize expenses while ensuring operational efficiency.- Leading and training a high-performing team, ensuring adherence to Vacasa’s… Show more - Managing operations for assigned properties, ensuring they meet Vacasa's high standards for cleanliness, maintenance, and guest readiness.- Building strong relationships with homeowners by proactively communicating and acting as their trusted property management expert.- Managing an annual budget effectively, performing cost-benefit analyses to optimize expenses while ensuring operational efficiency.- Leading and training a high-performing team, ensuring adherence to Vacasa’s policies, procedures, and quality standards.- Monitoring and maintaining key performance metrics, such as NPS (Net Promoter Score), operational efficiency, and property presentation standards, to drive guest and homeowner satisfaction.- Addressing escalated guest and homeowner concerns promptly, collaborating with regional teams and senior management to implement effective solutions.- Conducting regular property inspections to ensure quality control, occasionally performing light maintenance and housekeeping tasks as needed. Show less

Lead day-to-day tour operations throughout the Central America & Caribbean, to ensure a high level of performance and sustainable growth in the region. This role is ultimately responsible for overall Traveler satisfaction and well-being, acting as a link between brand offices, the local office, CEOs (Tour Leaders), service suppliers, and all other company representatives. Leadership- Leadership, development and management of the Operations staff.- Development of a strong company… Show more Lead day-to-day tour operations throughout the Central America & Caribbean, to ensure a high level of performance and sustainable growth in the region. This role is ultimately responsible for overall Traveler satisfaction and well-being, acting as a link between brand offices, the local office, CEOs (Tour Leaders), service suppliers, and all other company representatives. Leadership- Leadership, development and management of the Operations staff.- Development of a strong company culture in staff, suppliers, travelers, and the greater community.- Create a culture of Collaboration and Innovation through ongoing training/brainstorming sessions and meetings with Operations Staff, CEOs, and suppliers based on need. Travelers- Health and safety of travelers and tour staff.- Traveler satisfaction equaling or exceeding Brand targets.- Product quality control and complaint resolution.- Carry the emergency phone as required in rotation with others.Multi-Brand- Development and Implementation of new and changed products as required by the corresponding Brand Product team.- Develop efficient tour schedules to brand specs that meet commercial needs.- Support new third party relationships and serve as operational lead. Financial- Identification and implementation of efficient improvements to operational processes, striving to save staff time and money.- Identify and implement savings to non-contracted services.- Achieving budgeted gross margins for all tour products- Ensuring the accuracy of budgets Commercial- Identify local means to gain competitive commercial advantages.- Support of all buying initiatives, identifying cost saving measures wherever possible.- Develop strong industry contacts and relationships & ensure that G Adventures is seen in a positive light in the business community.- Embrace and lead change as the company launches new initiatives. Show less

-Ensure accurate client invoicing each month -Handle monthly billing kickoff/MBOX and Prisma lockout, pull billing reports andissue to teams, manage billing checklist and submit to Resources, compile the initialclient pre-bill chart -Work with the client to set up yearly/monthly POs and assist in Coupa support -Send the client monthly billing package (includes EDI, monthly invoices, InvoiceSummaries, and OOH Ledger)-Handle all aspects of Department of Transportation… Show more -Ensure accurate client invoicing each month -Handle monthly billing kickoff/MBOX and Prisma lockout, pull billing reports andissue to teams, manage billing checklist and submit to Resources, compile the initialclient pre-bill chart -Work with the client to set up yearly/monthly POs and assist in Coupa support -Send the client monthly billing package (includes EDI, monthly invoices, InvoiceSummaries, and OOH Ledger)-Handle all aspects of Department of Transportation (DOT) for Olive Garden, including: Managing annual contracts, invoices, bids, lotteries, and waitlists for hundredsof restaurants -Daily tracking of the annual budget and ensuring timely vendor payment -Working with our production vendor to ensure signs are installed andmaintained; handling removal of signs due to construction, weather events, orcompetitor bumping -Reaching out to vendors regarding DOT opportunities for new restaurantopenings -Coordinate with Finance team to manage pre-approved vendor payments Work with OOH team to renew annual billboards, create/revise MAFs, and work on ad-hoc client inquiries regarding billboard opportunities Show less

Duties and responsibilities:- Assist with processing monthly billing and financial reporting- Pull and compile data on a monthly as well as on needed basis- Manage Financial Tasks- Compiling ordered vs approved reports- Preparing billing and budget documents- Answering internal & clients questions related to media billing and budget documents.- Assist with data pulls from various systems (media tools, Mbox, Authorize)- Work on discrepancy resolution if vendor… Show more Duties and responsibilities:- Assist with processing monthly billing and financial reporting- Pull and compile data on a monthly as well as on needed basis- Manage Financial Tasks- Compiling ordered vs approved reports- Preparing billing and budget documents- Answering internal & clients questions related to media billing and budget documents.- Assist with data pulls from various systems (media tools, Mbox, Authorize)- Work on discrepancy resolution if vendor invoices to do match our data- Pulling schedules to send to clients upon request- Competitive reports Show less

Duties and responsibilities: -Worked in call center environment handling manual and automatically dialed outbound calls.-Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.-Maintained consistently high success rate of collecting on overdue accounts.-Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.- Knowledge… Show more Duties and responsibilities: -Worked in call center environment handling manual and automatically dialed outbound calls.-Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.-Maintained consistently high success rate of collecting on overdue accounts.-Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.- Knowledge of billing procedures- Knowledge of collection laws and regulations, such as HIPAA and FDCPA Show less

Responsabilities- Execution of day-to-day operational responsibilities for travel agency services in North America, Central America & Cuba- Production, planning and QA to maintain business expectation over 90% of excellence.- Supervise services provided by the company’s partners (trip leaders)- Assist crisis management processes related to unexpected events such as natural disasters and others. - Support and maintain QA of programs and costs, according to the goals set by… Show more Responsabilities- Execution of day-to-day operational responsibilities for travel agency services in North America, Central America & Cuba- Production, planning and QA to maintain business expectation over 90% of excellence.- Supervise services provided by the company’s partners (trip leaders)- Assist crisis management processes related to unexpected events such as natural disasters and others. - Support and maintain QA of programs and costs, according to the goals set by the company - Identify areas of opportunity in a proactive manner throughout the year.- In charge of customer’s feedback post-event by achieving a timely resolution to issues, concerns and escalations.- Supervised the logistics and personnel training for new offices locations in Utah, United States and Panama.- Responsible for contracting and negotiation of primary and secondary vendors (hotels, tours & transportation).- Budget management and supervision. Show less

-Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.-Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.-Described product and service details to customers to provide information on benefits and advantages.-Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

-Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.-Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.-Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.-Handled billing information over phone.

Especialidad Administración De Proyectos, Administración Y Gestión De Empresas, General

Business Administration Emphasis In Marketing And Sales, Merchandising And Sales

Bachelor’S Degree, Tourism, Tourism

Diploma In Business And Tourism, Tourism

Activities and Societies: equipo de futbol, edecan actividades de la Universidad