Daniel Quilty Email & Phone Number

Watertown, Ma, Us

Responding and following up with clients in a timely manner, ensuring we meet client SLAsInteracting heavily with developers, Business Analysts, QA and operations staff to coordinate fixesTroubleshooting web applicationsWriting basic SQL Queries to identify data problemsDeveloping and running ad-hoc reports for our clientsSending automated email blasts to our clientsCreating and publishing solution knowledge pages on Wiki for re-use by peers

St. Petersburg, Fl, Us

• Approved, scheduled and tested enhancements for upcoming release• Tested fixes to be included in weekly builds• Built wireframes for mobile app• Designed hotfix process workflow

Horsham, Pa, Us

Supporting the S-Cubed, eCDTViewer and eCTDBuilder lines of product. Providing quality frontline support to aid pharmaceutical companies in submitting eCDT applications to regulatory agencies (FDA, ICH, ect.).

Supporting the S-Cubed, eCDTViewer and eCTDBuilder lines of product. Providing quality frontline support to aid pharmaceutical companies in submitting eCDT applications to regulatory agencies (FDA, ICH, ect.).

• Gathered requirements and documented system specifications• Assisted in UI design and tested throughout development • Worked with department managers in drawing new work flow and system requirement documentation• Acted as liaison between the customers and technical team• Created and conducted test scripts for in house underwriting and rating systems created in VBA and VB.Net• Coordinated process changes and enhancements including test plans to ensure successful implementation. • Provided post implementation support and training for all approved deliverables• Developed canned and ad hoc reports for users and management using Access query builder and/or SQL

Framingham, Ma, Us

Responsible for internal help desk for store systems including: inventory/ sales polling, point of sales and gift card authentication issuesResolved POS, Time clock, Sales Polling issuesUploaded patches to registers, systems and markdown equipmentAssisted store personnel with Merchandise Credit/Gift Certificate verificationOpened/ Tracked requests for onsite visits from hardware field engineers

Armonk, New York, Ny, Us

•Resolved basic and complex issues from individual through enterprise level customers•Lead Analyst of Workstation/Database Security team•Prioritized and escalated issues to team leaders when appropriate•Mentored new members of the DB Design and Workstation Security teams•As Tier 2 Analyst resolved incidents escalated to Database Design and JavaScript teams•Generated Crystal Reports from Notes for customers•Supported the Notes C/C++/Java/COM API Toolkits•Authored, edited an approved technical documents for my product areas•Acted as Liaison between the customer and technical team

Us

Resolved basic and complex issues from individual through enterprise level customers• Lead Analyst of Workstation/Database Security team• Prioritized and escalated issues to team leaders when appropriate• Mentored new members of the DB Design and Workstation Security teams• As Tier 2 Analyst resolved incidents escalated to Database Design and JavaScript teams• Generated Crystal Reports from Notes for customers• Supported the Notes C/C++/Java/COM API Toolkits• Authored, edited an approved technical documents for my product areas• Acted as Liaison between the customer and technical team