Daniel Quiros Email and Phone Number

SykesSales Representative – Trainer / 2016 – 2019Developed soft and sales skills, improved methods of transition within calls and implementedmodels to improve metrics and accomplished team and personal goals.TeleperformanceTechnical support agent /Aug 2019 - Dec 2019Provided support interacting with internet processes and contribute to achieve positive resultswithin the company.ConcentrixInsurance Advisor / Dec 2019 – Oct 2021Mastered communication skills upon easier call flowing to resolve serious matters andaccomplished team metrics. Contributed to the sales team on providing previous methods to getbetter results.EquifaxBusiness Care Representative / Oct 2021 – March 2022Helping high matters to get advanced solutions and finding multiple solutions for one or moreproblems with multitasking abilities scope to Businesses and Enterprises.End to end Technology SolutionsIT Tier1 Agent / March 2022 - Current (Graveyard shift)Provide overall direction and gather technical guidance from multiple organizations as needed.Use project management tools as needed for documentation and workflow. Perform variousadministrative functions as needed to support the Project Management team. Help organize andmanage commitments to established service level agreements (SLA) and key performance metrics(KPI) for deadlines and cycle times. Drive process efficiencies to continually improve KPI metrics.