Daniel R. Email & Phone Number

Oxfordshire, England, United Kingdom

Content Marketing Responsibilities:- Product renders and animations for product launches, rich media social posts and informational technical content.- Help Centre content including datasheets, assembly guides, firmware guides, troubleshooting guides.Digital Marketing Responsibilities:- Website copywriting- Maintaining B2B reseller media library- Maintaining website product range.Social Media Management Responsibilities:- Creating repeat content templates such as product reviews and key feature shout-outs to maintain widespread community knowledge of our product range and building brand confidence.Other Responsibilities:- Representing the company at trade shows in Sweden, Germany and in the United States.

Technical Documentation Manager Responsibilities:- Identification of technical documentation requirements using Zendesk ticketing metrics and feedback from the social media manager.- Measuring help centre usage through google analytics, ensuring cross-browser/ resolution functionality.- Managing the Technical Illustrator.- Working with the Quality Manager to add Compliance documentation when products achieve compliance with UKCA, REACH, and EC standards.- Working with the Quality Manager to provide supporting documentation for compliance standards. Including Datasheets, Technical specifications and Safety Instructions.Technical Support Manager Responsibilities:- Managing and training the Technical documentation team to fix gaps in knowledge that led to negative Customer Satisfaction. (Inherited issues from previous management)- Measuring CSAT-related metrics to ensure efficient agent performance and skill-based routing.- Fixing broken processes to streamline agent workflow, reducing average replacement process time from 15 to 6 mins.- Working with Resellers to fix the troubleshooting/ replacement process to improve customer and reseller experience.Digital Content Manager Responsibilities:- Front-end development of the independent Help Centre following the brand guidelines.- Campaign planning with the marketing manager, including product launches, social media, competitions, and landing pages.- Creation of digital assets such as photorealistic renders, infographics, and animations.- Measuring the performance of digital marketing efforts using various analytics tools and providing detailed reporting with 'next step' guidance.- Implementing Headless CMS for the e-commerce store allowing the wider marketing team complete control of content.-Wireframing homepages, landing pages, and other page layouts using prototyping tools such as Figma and Adobe XD.

Using Zendesk email, live chat and telephone calls to provide technical support and product recommendations for customers looking to purchase 3d printer extruders, hotends, and other misc 3D printing accessories. Troubleshooting with existing customers, helping users to set up, and or modify existing 3D printers based on the E3D product line. Providing support to identify causes of printer malfunctions or undesirable print artefacts This involved providing steps to get the printer back up and running, and with more reliability moving forward. Alternatively in the case of machining faults identifying the correct components to replace.Supporting fellow Customer service agents with invoicing queries, shipping delays and general customer requests in peak times such as backlogs due to new product launches or product recalls.

High Wycombe, Buckinghamshire, United Kingdom

Oxford, United Kingdom

Responsible for the initial idea creation stage, from a controlled brief, in the form of drawn concepts, rendered visuals and rapid prototyping a simulated over moulding.

Worked with the design team helping with minor design work. was present for talks with overseas clients and mechanical engineering teams. Witnessed first hand the collaboration and back and forth design changes to ensure maximum efficiency in the manufacturing of the products.

Ensham

Worked on refining technical drawings for production work of speedo gear boxes in the workshop. This included making design choices to the existing SolidWorks model to improve the efficiency of assembly of different gearing ratios required

Abingdon

Worked within a product design team, learning Surface modelling techniques in alias, and experiencing the interactions between the design and engineering team. This allowed industry insight into good practices to get into to ensure ease of detail change down the line, especially when transferring between surface and parametric modelling software.

Worked on engine maintenance and repair on a couple of vintage Bentleys.Restored a Vintage Drummond Myford Lathe.Conducted Pressure testing on cylinder heads.If heads were not level I assisted with the re surfacing of them.

Upgading/ Downgrading Ram in EPOS Terminals. Flashing HDD's. Preparing terminals for Shipping.

Bachelor Of Arts - Ba, Product Design, 2:1

A Level, Design Technology, Business Studies, Psychology, B,C,C