Senior Property Manager
Milton Keynes, England, United Kingdom
• Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.• Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development.• Attend branch meetings as required and advise branch managers of any matters requiring their attention.• Responding promptly and effectively to internal and external complaints.• Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically checking and adhering to landlords’ management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks.• Organising for remedial works to be completed on a timely basis.• Advising landlords/managing agents of want of repairs.• Obtaining estimates, issuing works orders, paying invoices.• Dealing with correspondence, telephone calls, and personal visits from landlords and tenants.• Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for repairs or replacements via the Depositary• Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.• Liaising closely with letting offices and client account departments.• Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property.• Assisting with customer complaints and investigations if required• Ensuring that appropriate charges are made for all services rendered.• Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.• Dealing with landlord statement queries.• Negotiating with extensions and renewals.
