- Own/manage a diverse portfolio of customers including LTL, truckload, flatbed, temp-controlled, intermodal, expedited, air freight, drayage , container & international airfreight. Also have experience in customs clearance, warehousing and utilizing the DAT while being a customer facing rep. - Total annual revenue per year : 2020 : $3,961,672.832021 : $4,988,457.88- 100 % of customers signed, onboarded & managed by myself (non-inherited)-Actively sell/manage customers within the Chicagoland area and also several other locations throughout the US including Wisconsin, Tennessee, Texas, Georgia, Florida, Washington & California.- Over the last three years I have developed & formed a significant truckload carrier portfolio. I personally recruit and build relationships with carriers to form long standing partnerships. - My main goal in my position and career is to be flexible and easy to work with. People do business with people they like and trust. I am fortunate enough to say that i’ve been working with the majority of my customers anywhere between 2 to 5 years.

- Currently manage customer base in Western and Northwestern Chicagoland Suburbs.- Manage relationships with all major 3PL’s within IL region. - Exceeded monthly sales goal all of 2017 and current 2018 year as well. Year/Year calendar 37.3 % growth - Grew largest client over $ .6 million within the last calendar year and have retained business.- Report daily into company CRM and weekly sales report.- Responsible for 3 new qualified pricing requests weekly, including 1 pricing change and any due for review.- Prospect daily in territory to find new business and meet with customers/prospects to make decision makers aware of Roadrunner brand. -Continuously communicating with Operations regarding on-boarding of new clients and resolving issues for current customers.- Cross sell for Truckload Plus and Expedited Freight Systems, both under the RRTS umbrella.- Assist with management of Corporate Accounts to ensure clear communication between customers’ local operations and Corporate headquarters.

- Currently manage customer base in Western and Northwestern Chicagoland Suburbs.- Exceeded monthly sales goal all of 2017 and current 2018 year as well. Year/Year calendar 37.3 % growth - Grew largest client over $ .6 million within the last calendar year and have retained business.- Report daily into company CRM and weekly sales report.- Responsible for 3 new qualified pricing requests weekly, including 1 pricing change and any due for review.- Prospect daily in territory to find new business and meet with customers/prospects to make decision makers aware of Roadrunner brand. -Continuously communicating with Operations regarding on-boarding of new clients and resolving issues for current customers.- Cross sell for Truckload Plus and Expedited Freight Systems, both under the RRTS umbrella.- Assist with management of Corporate Accounts to ensure clear communication between customers’ local operations and Corporate headquarters.

Coordinate expedited, partial, LTL, and truck load shipments which includes dispatching and tracking until deliveryHandle all auditing and processing of carrier and client invoicesResolve escalations such as reconsignments, returns of damaged and refused freight, and all short freight.Act as representative for client on all shipments providing excellent customer service and replying to all requests within thirty minutes Assist with the development of inventory manifest interchange systems

- Utilizing a complex data-entry system to provide intake for claims while simultaneously adhering tostrict company and state policies- Assisting with the training of policies and procedures for newly hired employees- Making adjustments (including requesting extensions, reporting dates worked, monitoring frequency of absences, etc.) to FMLA claims- Opening and implementing Federal, State, and Company leaves including: FMLA, USERRA, and ADA- Efficiently handling claims for employees; while simultaneously establishing a relationship in a short amount of time given for sensitive situations, such as bereavement, domestic violence, and unemployment/termination. - Quickly advanced to Specialist III within seven months of employment and to FMLA expert in one year.