Results oriented professional skilled at design, development, and implementation of customer experience strategies across multiple lines of business. Expertise integrating customer insights into business development that fosters customer loyalty and ensures optimized interaction between company and customers. Acute business acumen, effective builder, and leader of high-performance teams to drive transformational change, innovation, and value creation. Articulate communicator, adept at establishing solid relationships with key internal and external stakeholders to enhance organizational effectiveness.CUSTOMER EXPERIENCE STRATEGYIn my career I have focused on understanding the customer to drive business results. Focusing on collecting valuable customer feedback, analyzing the data, and collaboration throughout the organization to improve the lives of customers. CUSTOMER EXPERIENCE METRICS AND PLATFORMSI have been fortunate to leverage many CX platforms including Medallia, Clarabridge, Revinate and ReviewPro to collect valuable data from past and future customers. Using Net Promoter Score (NPS) I have been able to improve brand reputation, and implement best practices throughout the organization to drive satisfaction and loyalty.TEAM LEADERSHIP PHILOSOPHYI work to foster an inclusive environment where people succeed in personal goals while working to achieve team goals.