• Orchestrating and leading cross-functional meetings with executives and stakeholders to gather project requirements and provide feedback, ensuring alignment with company goals and objectives throughout the entire project lifecycle• Troubleshooting real time issues and providing strategic solutions, including code changes, flow updates, and access control to ensure system stability and performance• Creating and maintained comprehensive reports and dashboards to provide actionable insights and support business decision-making• Conducting Root Cause Analysis on production issues and performing Impact Analysis on new support requests to identify and address underlying issues• Providing technical guidance and training to team members, ensuring best practices and knowledge sharing across the company• Documenting new and existing processes and assisting with end-user training on new functionality to enhance user adoption and system utilization• Collaborating with various development teams and departments to resolve production issues and address new intake items, fostering a collaborative and efficient work environment• Identifying areas for potential improvement within the system, recommending and implementing solutions to enhance overall performance and user experience• Administrating all systems integrated with Salesforce including CPQ, marketing, revenue, and lead generation tools

• Configured all aspects of Salesforce functionalities including validation rules, flows, custom apps, objects, sharing and security settings, user management, roles, profiles and permission sets • Integrated external applications and managed communication between systems• Day-to-day maintenance of client orgs and guiding junior admins with best practices for system maintenance