Daniel Racca Email & Phone Number

Gallatin, Tennessee, United States

New Hampshire

Managing accounts by proving customers with knowledge of products, change and service recommendations, and developing customized solutions to ensure customer satisfaction.Selling high-volume residential alarm systems and reactivation services throughout the New England area through the promotion of peace of mind and life safety services. Establishing new accounts, utilizing software, and exploring other sales outlets including social media channels and networking events. Providing due diligence on market competition knowledge by gathering current marketplace information on pricing, products, delivery schedules, merchandising techniques, etc. Effectively resolving customer concerns in accordance with the corporate standards of excellence by investigating problems, highlighting recommendations and developing solutions. Produce and execute tailored sales presentations for the client that defines the features and advantages of ADT products and services. Ensuring customer retention goals are met by affirming customer satisfaction post-installation.

Salem, New Hampshire

Directly supervises employees in the collection division. Carries out supervisory responsibilitiesin accordance with the organization's policies and applicable laws. Responsibilities includehiring, training employees, planning, assigning, and directing work; appraising performance, rewarding, disciplining employees,evaluating customer accounts, appraising credit reports, handling escalated delinquent accounts and managing the flow of the collection department in addition to ensuring all staff is abiding by collection polices according to procedures of the organization.