Managed over 40 mixed-modality customer interactions per day, delivering detailed, personalized, and courteous service to ensure high levels of customer satisfaction and retention.Maintained an average handle time of 5 minutes per call with a 97% Customer Satisfaction (CSAT) score.

Proficient in all business offerings to respond to client enquiries quickly and effectively, increasing the likelihood of upselling.Attended a 93% Customer Satisfaction (CSAT) rating with an average handle time of 7 minutes per call.Handled customer issues about quality, service, and billing in an efficient manner, increasing client loyalty.