Daniel Ragan Email & Phone Number

Charleston, South Carolina Area

Charleston, South Carolina Area

 Served as Project Manager (PM) and Deputy Delivery Lead for large Veterans Affairs (VA) education benefits system modernization effort of a Java-based application including IBM ODM and Oracle DB, overseeing Agile SW delivery of 14 scrum teams, including four sub-contractors and three remote teams Each cross-functional Scrum team contains all roles (Tech Lead, Scrum-Master, front-end and back-end developers, quality assurance experts, business analysts and technical requirements analyst Effort valued at ~$25M+, including services for SW Development, Architecture, Continuous Integration & Delivery, Test Driven Development, Requirements Management, Automated Testing, and User Experience Jointly responsible with Delivery Lead for all aspects of delivery, both internal and external Served as PM for VA disability rating system modernization effort of a Java-based application, overseeing Agile SW delivery of six scrum teams, executing against one of the VA Undersecretary’s top priorities Effort valued at $20M+ including services for Agile SW Development, Architecture, Continuous Integration & Delivery, Test Driven Development, Requirements Management, Automated Testing, User Experience, and Operations Support and Maintenance Responsible for scope management, maintaining staffing plan and associated budget, managing risks and status; delivering eight quarterly SW releases, deploying to production on-time and under-budget Delivered three, major new pieces of functionality to benefit the customer during two-year period Received highest quality rating from VA PM upon completion of contract, improving in each evaluation Received BAH Excellence Award, the highest Booz Allen honor for project excellence Authored multiple Tech Volume portions of RTEP responses and served on multiple color teams Served as Career Manager or Job Lead for 12+ team members, responsible for performance management

Mount Pleasant, Sc

 Led three projects as PM and lead analyst valued between $1M and $5M, also coming to manage half of company analyst team Acted as Product Owner/Manager and Project Manager for large business process management software (BPMS) implementation using Whitestein LSPS impacting 200+ process stakeholders, resulting in heightened process transparency, increased accountability, shortened timelines, improved collaboration, and minimized rework, ultimately saving the customer money Developed and delivered customer training to maximize product uptake and expedite adoption Defined a program management dashboard framework to monitor multiple facets of project execution with a focus on Agile development practices, consumed by executive-level project leadership Directed the Systems Engineering (SE) team for the U.S. Dept. of Veterans Affairs Veterans Benefits Management System (VBMS) program, performing process analysis and implementing executable process improvements across the 10+ program workstreams Developed and implemented Organizational Change Management Plans for recommended process improvements, including end user training, materials and communications.  Led implementation of a BPMS solution in support of the VBMS PMO; responsible for maintaining the scope, schedule, and budget of the project, managing the team through an Agile Scrum implementation of the BPMS solution using Handysoft BizFlow Led a team of technical analysts responsible for definition, documentation and maintenance of technical (non-functional) requirements, driving definition and adherence of the technical requirements management process Provided internal training to all new hires regarding company methodology and Agile/Scrum practices

 Led reporting of performance under President's Making Home Affordable program, overseeing report design, development, implementation, and distribution; emphasizing automation, repeatability, and control Responsible for definition of organizational metrics viewed by board of directors, driving business decisions that align to annual goals, and enforcing need for continuous improvement and pay-for-performance mentality Led single family business line profitability reporting "SWAT Team," a group designated to address high priority, short deadline requests from senior management, requiring a strong balance of business and technical acumen to translate requests to results Developed business intelligence reporting datamart, gathering data from 10+ DB tables into one aggregate datamart; consolidated 100+ million loans for attribution using 20+ key dimensions; reduced reporting time from hours to seconds

 Developed metrics catalog and reporting capabilities for major financial data service, including over 40 service level and operational metrics; saved $70,000+ by eliminating need for COTS on-line implementation Led development of custom Remedy request system and on-line client web access for global service center network located in Toronto, London, and Shanghai; supporting 50 internal users and 30+ client users, including all SDLC phases Led project management activities for consumer lending business line during major regional bank merger, including scope, schedule, risk, cost, and communications, and stakeholder management Led metrics refinement program for DTCC, resulting in redefinition of 50+ operational metrics and four-hour training course; facilitated training as an instructor; program aligned to DTCC's Six Sigma initiative Developed a four-phased data quality implementation methodology for U.S. Dept of Education Federal Student Aid based on concepts of QPI and Six Sigma including failure modes and effects analysis, cost of quality, and voice of customer

Worked on a $10M+ contract with a secondary mortgage lender as a functional analyst and testing lead, becoming a subject matter expert in cash and MBS transactions and participating in the full two year project life cycleManaged combined client/contractor linked-component test team of ~10 members including test prep, planning, and execution

Master Of Science; Bs/Ms Program Bachelor Of Science, Mechanical Engineering

Activities and Societies: BS/MS programPublication: A Detailed Cost Model for Concurrent Use with Hardware/Software Co-Design, Proceedings.

Master Certificate, Applied Project Management

Master Certificate, Lean Six Sigma

Bs, Mechanical Engineering

Activities and Societies: Tau Beta Pi, Pi Tau Sigma, Gemstone Program, Resident Advisor, Gemstone Instructor

Education record