Daniel Ralph Email & Phone Number

Regional Municipality Of Waterloo, Ontario, Canada

Forecast contact center service and staffing requirements for an operation with up to 1,100 employees split across 6-10 lines of business.Collaborated on hiring and capacity planning, to predict when and where hiring classes were necessary.Provided data communication support to Operations teams in discussions with both client and internal points of contact.

Regional Municipality Of Waterloo, Ontario, Canada

Collaborated with peers to manage a diverse team performing contact center work. Performed constant quality review. Supported time off requests and schedule adjustment. Identified high performers and provided the tools, support, and encouragement to succeed in the advancement of their own careers.Interpreted, created, or enforced processes to drive.

Regional Municipality Of Waterloo, Ontario, Canada

Performed contact center work in a delivery management context. Communicated with shipping companies to re-route customer orders at customer request. Interpreted customer requests and communicated when requests were unclear, with the intent to provide world-class customer service.Rapidly switching between requests required quickly and accurate.

Kitchener, Ontario, Canada

Handled point-of-sale transactions. Customer interaction and recommendations. Maintenance of storefront including merchandising and advertising compliance. Assistance with start- and end-of-day procedures. Daily and weekly stock balancing.

Kitchener, Ontario, Canada

Handled point-of-sale and maintenance of retail storefront. Assisted customers in applying their mindful sentiments to personalized gifts for varied occasions. Operated computer-assisted engraving machinery, often interpreting instructions provided by teammates. Collaborated with teammates on the consistent non-verbal transfer of information. Performed.