As a Team Lead of B2B Customer Service at Yango, I leveraged my treasury accounting and analytical skills to formulate financial and tech solutions for the company's corporate clients. In this role, I exceeded KPIs, managed a team of 9 customer service agents, and improved customer satisfaction and retention rates by 135%.With over 9 years of experience in finance and economics, I have a strong background in providing financial support and consultancy to various organizations, from SMEs to multinational corporations. I have also conducted market research, managed budgets, prepared business plans, and facilitated capital acquisition. My mission is to help businesses grow and optimize their performance through data-driven and innovative solutions.