Daniel Ramesh Email & Phone Number

Hyderabad, Telangana, India

Handled rental based queries of US citizensWorked in both voice and non-voice (chat) processAssisting the customers with payment application technical queries that includesChecking of their internet connectionUninstalling and re-installing of the applicationsPerforming troubleshooting steps to ensure the website is ready to useHandling escalations to ensure customer satisfactionWas assigned as SME to assist the team members with process knowledgeWas part of team development discussions with the clientAlso was a member of ideation team to work on team’s progress

Handling a Team of 30+ users which is responsible for post business transactions, process invoices, verify financial data to maintain accounts payable recordsAttrition and Shrinkage management | Idea generation Implementation & Cost savings.Monitor and manage Service level agreements with the client.Review invoices and requisitions for satisfactory payment approvalDeveloping and achieving performance goals and objectives in line with the network wide vision and goals.Technical responsibilities:Assisting with technical queries in terms of invoice items, prices or receiving signatures.Helping the customers with troubleshooting of the website to generate invoicesResolving electronic signatures issues by taking remote assistance and performing troubleshooting stepsAssisting in installation of applicationsUnderstanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.Co-ordinating with the development team to work on application loopholesAssemble invoices to be completed for paymentMaintain copies of vouchers, invoices or correspondence necessary of filesMaintained the database with the required recordsCorrections to vouchers or other files was performed done on Google docs

Manage and supervise day-to-day operations of bookings coordinating with Sales teamHandling non-confirmed, error bookings to ensure secure payment cycle and guaranteed reservation for customersMaintain trustworthy relationships with travel agencies and vendorsNegotiate contracts with travel service providers in booking packages and reconcile expensesMonitoring reservation schedule and Cancellation/No-Show status to implement refund cycleRecommend suitable options to customers as per requirements and assist to confirm reservationsMaintaining profound record to answer calls and respond to emails for customer related queriesAssist in developing and implementing training programs to improve the quality and productivity of the team. Drive process improvements to enhance the operational efficiency of the site.Developing and achieving performance goals and objectives in line with the network wide vision and goals.Monitor team SLA/KPAs Efficiency improvements | Idea generation Implementation & Cost savings.