Daniel Ramos Email & Phone Number

Las Vegas, NV, US

Orlando, Florida, United States

• Promoted to Manager of Private Bookings Feb 2017Promoted to Head Referee Nov 2016Started as Support Referee May 2016
• Manage sales of equipment, and additional party package upgrades.
• Tailor experience based on age of participants for private parties.
• Assist in scheduling private parties.
• Supervise and assist referees working with private parties.
• Brief players on all safety rules of the field.

Orlando, Florida, United States

• Plan, prepare and deliver instructional activities to facilitate active learning experiences.
• Establish and communicate clear objectives for all learning activities.
• Tailor multiple instructional resources and methods to meet students' varying needs.
• Instruct and monitor students in the use of learning materials and equipment.
• Assign and grade class work, homework, tests, and assignments, while providing appropriate feedback on work.
• Encourage and monitor the progress of individual students.

Orlando, Florida, United States

• Promoted to Team Lead Oct 2016
• Work with management to ensure proper customer service is provided.
• Identify and resolve issues via phone, email, or live chats.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company course information.

Kissimmee, Florida, United States

• Provide feedback, monitor progress, and reward employees based off monthly goals.
• Coordinate meetings between front-line staff and management to promote free flowing communication within the department.
• Maintain a close relationship with all departments to ensure goals are met.
• Develop high performing employees to transition into higher roles.
• Maintain familiarity with all front-line operations to provide support to staff during high volume days.
• Meet with upper management to share and develop ideas to improve performance.

Orlando, Florida, United States

• Promoted to Supervisor July 2013
• Provide team members with tools and training needed to meet accuracy, collections, and productivity goals.
• Process daily Pass-down Reports to monitor and track team performance.
• Assign and/or re-assigns registration positions as volumes increase or staffing issues arise.
• Maintain a close relationship with clinical partners ensuring effective communication to help achieve a 100% discharge interviewing goal.
• Maintain individual accountability and perform all duties asked of representatives.