I conducted psychotherapy with patients of different ages, both in English and Spanish, intending to provide a safe, integrated, and ethical space. I developed intervention plans, offering important tools such as mindfulness, emotional regulation, and cognitive restructuring.I made follow-up calls to patients with a high risk of suicide, providing crisis intervention, activating resources, and supporting them in their follow-up appointment processes.

I successfully managed the entire process of posting job vacancies, recruitment, and personnel selection for both permanent and seasonal positions, overseeing a portfolio of over 40 vacancies that were filled at a 100% rate.I conducted psychometric and projective testing for diverse candidates, generating comprehensive reports with detailed results. This data-driven approach informed strategic decision-making in the selection process.In addition, I spearheaded physical and mental well-being programs for all employees, conducting analyses to enhance their roles and working conditions. This proactive approach resulted in improved overall job satisfaction and productivity.Furthermore, I actively supported and contributed to the monthly meetings of the COPASST (Occupational Health and Safety Committee) and the Workplace Coexistence Committee. During these meetings, crucial discussions on workplace safety and health took place, including the analysis of regulations and the successful implementation of innovative strategies.

I provided solutions to Windows and Office issues for English-speaking customers while maintaining 2 interactions simultaneously.I ensured the satisfaction of each customer.

I managed purchasing processes through chat and calls, consistently exceeding 100 sales per month, surpassing expected metrics. I tracked customer orders, ensuring their activation at home.I addressed issues related to purchases, billing inquiries, and eligible discounts.Simultaneously interacting with three customers, I ensured the satisfaction of each one. I provided essential product information, and order wait times, and directed customers to specialized departments for specific issues. My proactive approach and problem-solving skills contributed to a seamless customer experience.