Daniel Randall Email & Phone Number

London Heathrow

Ensure Operational safety and security inline with EU-Ops and other relevant legislation.Consistently provide world-class customer service across all BA's Brands.Part of the start up team involved with delivery for A380 and implementing new service styles and flow. Lead, coach and manage a team of on-board cabin crew and provide on the job coaching of colleagues to support personal and professional development.Delivery of commercial awareness and understanding of cabin crew through formal briefings and cascading relevant information specific to routes and customer profiles.Maintain compliance at all times with safety equipment procedures and mandatory training requirements. Trained to operate Airbus A319/320/321, Boeing 777, Boeing 787 and Airbus A380. Also previously trained on Boeing 747.

Blackpool, United Kingdom

• Serving customers within a bustling sales environment• Cash handling both payment for holiday and also working within foreign exchange bureau• Responsible for creating weekly sales opportunities to display in shop window • Ensured weekly and monthly targets were met• Liaising with different departments within the company for amendments to customers bookings

Manchester, United Kingdom

Taking part in preflight saftey briefingsAircraft safety and security checksOnboard comfort and safety of passengersDealing with passenger queriesAdministering immediate first aid and medicationConducting an evacuation of an aircraft during emergency situation.Representing the company during long haul destination stay.Responsible for cash handeling and banking monies at the end of a duty.

Antalya, Turkey

Position: Overseas Support Administrator and Overseas RepresentativeGateways: Antalya, Turkey and Gran Canaria, Spain.Duties: During my time at Thomas Cook I was an Overseas Support Administrator and also worked as an Overseas Representative.• Responsible for producing day of departure notices for guests• Answering inbound calls from customers and dealing with queries or complaints• Ensuring all relevant paperwork was completed and forwarded to the relevant UK departments• Operating trips in the resort and maintaining guest satisfaction• Given responsibility to complete monthly inspections in property relating to Health and Safety• Supported customers who required medical attention and updated their file for the UK to follow up on

Blackpool, United Kingdom

• Experience of working in a busy call centre• Upselling of tickets and upgrades• Passed ABTA Level 1 Travel insurance exam

Bachelor Of Arts - Ba, Aviation/Airway Management And Operations, First Class Honours

The modules studied include: Governance of Aviation, Commercial Aviation Management, Airport Planning and Development and Airline.

A Levels

A2 Grades in Theatre Studies, English Language and General Studies

Gcse

11 GCSE’s A – C including English, Mathematics and Science