Daniel Rasmussen Email & Phone Number

Brisbane City, Qld, Au

Varsity Lakes, Queensland, Au

Rolling Meadows, Illinois, Us

Responsible for delivery of claims management and loss adjusting solution to support the multiple lines of business critical to Gallagher Bassett NZ General Insurance business. Key responsibilities include:Working with external software vendors and multiple stakeholders across the NZ business to deliver a solution against agreed scope, budget, schedule & quality expectations of the NZ business.Key responsibilities included:- Developing and maintaining project plans including scope, schedule, budget and resource allocation. - Monitoring project risk and scope creep to identify potential problems and proactively identifying solutions to address them in advance- Producing regular status reporting, maintaining project logs, and facilitating regular project and steering committee meetings- Managing the change control process, and running requirements workshops with vendors and subject matter experts to define and validate detailed requirements for the solution and estimating scope / effort to deliver any changes to agreed scope

Geelong, Australia, Au

Lead business analyst across several key initiatives on the Cotton On eCommerce strategic roadmap, including:- Delivery of integrated, end-to-end online returns management solution across global Cotton On eCommerce businesses, incorporating:-- online customer experience features-- third party system integration-- system workflow design-- operational process design and change management - Automation of customer refund processing for returns- Online Payment gateway integration and online checkout optimisation- Online Payment security / enhanced fraud protection- Delivery of legal and compliance-related enhancements (fraud management, accessibility, data security)- Product information management process and data mapping across online channels- Various online customer experience uplift / UX redesign initiatives across Cotton On eCommerce websitesProduct Owner for Conversion Rate Optimisation (CRO) roadmap initiatives:- Integration of Contentsquare with Cotton On websites for digital experience analytics and data-driven decision making- Established digital CRO roadmap stream and way-of-working- Identification, scoping, benefits analysis and prioritisation of digital roadmap initiatives- Managed CRO enhancements through to delivery and release- AB testing design / coordination and ongoing monitoring

Brisbane, Qld, Au

Iteration Manager and lead business analyst for eCommerce payment stream and digital customer experience feature development- Integration of various payment service providers for Domino’s global websites- Domino’s website checkout customer experience- Delivery of several customer experience enhancements and features for Domino’s desktop website, mobile website and mobile app- Agile sprint planning and iteration management, budget management and project reporting

Geelong, Australia, Au

Lead business analyst across several key initiatives on the Cotton On eCommerce strategic roadmap, including:- Online payment gateway replacement and checkout user experience re-design- Asia eCommerce expansion / fulfilment model optimisation - Online product information management- Online customer experience uplift / UX redesign initiatives across Cotton On eCommerce websites

South Brisbane, Queensland, Au

Senior Business Analyst in the Finance stream of Flight Centre Travel Group’s major retail, wholesale and supplier transformational program, ‘Program Copernicus’.Responsible for feasibility analysis and discovery for major business and system change initiatives including:- mid office accounting system and process replacement;- omni-channel alignment across stores and eCommerce;- global reporting and data sources analysis; and- integration of third party tour operator booking services into Flight Centre's retail consultant booking platform

South Brisbane, Queensland, Au

Senior Functional Business Analyst on Flight Centre Travel Group’s major retail, wholesale and supplier transformational program, ‘Program Copernicus’. As part of the Retail UI/UX stream, was responsible for eliciting, elaborating and managing requirements and delivery for a new product and booking platform for Flight Centre retail consultants, to be rolled out across Flight Centre’s global retail network (consolidating several disparate booking systems, functions and processes into a single, integrated product search engine and booking platform for all Flight Centre consultants globally).

Brisbane, Queensland, Au

Core banking platform replacement with Bank of South Pacific.Responsible for managing scope, benefits analysis and impact estimation for all proposed project scope changes - engaging with multiple business, technical and operational stakeholder groups to prepare and present submissions for the executive change board review and approval.

Sydney, Nsw, Au

Senior Business Analyst on Origin Energy’s Integrated Gas “Gain Access” project (tasked with delivering a Salesforce-based automated solution to manage complex processes, workflows and management of regulatory requirements to support authorisation to access land for gas exploration / production activities)

Geelong, Australia, Au

Senior Agile Business Analyst in Digital / eCommerceLead Business Analyst in Cotton On Digital development team, guiding team in Agile processes through daily stand-ups, discovery workshop facilitation, user story development and acceptance criteria development; collaborating with product owners and business stakeholders, sprint planning, release planning and backlog managementManaged multiple initiatives including a major eCommerce platform replacement and multiple global eCommerce website site rollouts through delivery within SCRUM framework, closely collaborating with product owners, UX designers, developers and testersLead Business Analyst role for major strategic initiatives including the global loyalty program and wholesale / marketplace sales channel establishment - both involving significant business-wide change working across multiple business areas and operational processes, with requirements management for end-to-end system changes across several core software applications.Acted as a consultant for business areas outside of Digital/eCommerce, facilitating project kick off and discovery for several key strategic initiatives in the Digital, Fulfilment and Customer Service domains involving large and diverse stakeholder groups both across the Cotton On business and with external partners

Williams Landing, Victoria, Au

Digital Business Analyst for Target Online, working across multiple Agile development teams to deliver key online fulfilment initiatives.Key activities: Discovery workshop facilitation, scrum / iteration planning; daily stand-ups; user story development and acceptance criteria development; collaborating with product owners, agile teams and a broad range of business stakeholders; release planning and backlog management; support and operational process development; initiative post go-live support, monitoring and analysis. Business Analyst for Target Online in-store fulfilment initiative, which enables fulfilment of customer orders via the Target store network delivering significant savings in distribution costs, quicker delivery times, and allowing higher inventory holdings to support online sales growth. Business Analyst assigned to Target's online e-gift card sales project, allowing Target to become the first major Australian retailer to provide an online e-gift 'mall' allowing customers to purchase a range of e-vouchers for various services and retailers.

Geelong, Australia, Au

Digital Project Manager and Senior Business Analyst in Group e-commerce teamWorking in Agile teams supporting both Cotton Group’s previous e-commerce website development, and large-scale e-commerce replacement program onto the Demandware platform (ten individual brands, multiple websites and multiple countries)Project managing the release of several Cotton On Group brand e-commerce websites in collaboration with internal and external vendorsRequirements analysis and definition, wireframe development for responsive user interface design, core system and third party integration requirements, warehouse/logistics integration, change management, UAT, customer and data migration, support transition, end-user training, go-live and ongoing user supportUser story definition, sprint planning, monitoring, daily stand-ups, prioritisation/estimation, backlog management for the group’s e-commerce sites development and maintenanceDeveloped strong working relationships with internal and external teams to deliver several standalone solutions to meet various business needs in a timely mannerProviding key operational support and issues analysis for internal website users and online customer service teams

Williams Landing, Victoria, Au

Senior Online Delivery AnalystDecember 2012 - September 2013Senior Delivery Analyst - Stores and WebApril 2012 - December 2012Development of business requirements, solution designs, oversight of development, testing, implementation & PIR of IT solutionsClose working relationships with stakeholders across multiple business groups and external vendorsDevelopment and management of requirements for major online transformation project; highly collaborative with business, development and testing teamsWorking with the business to identify business process improvement opportunities

Melbourne, Victoria, Au

Requirements Lead – ANZ Digital (Web/Online) ProjectsAugust 2011 – March 2012Senior Project Business Analyst / Requirements Lead – Australia Division ProjectsJan 2011 – July 2011Senior Business Analyst and Requirements Lead roles across various projects within ANZ’s Products, Strategy and Marketing areaEstablished a close working relationship with technology teams to ensure that proposed solution meets business needs and aligns with business strategy and directionPreparation of steering committee briefing packs and stakeholder communicationsEstablished requirements management plans and stakeholder engagement processes to ensure appropriate solutions and key business objectives are met.Training and mentoring of requirements team business analystsBusiness process impact assessment activities and implementation strategy definition

Melbourne, Victoria, Au

Business Analyst – Corporate Invoice Finance Transformation / Platform replacement projectPrimarily responsible for the definition, co-ordination and management of the reporting requirements for new platform to be used by ANZ’s Invoice Finance team for relationship management, sales and operationsSubject-matter expert within the project team for reportsPerformed core requirements review to ensure requirements for the new platform were clear and concise, and reflected the stated business needs.Customer migration planning and strategy

Cremorne, Victoria, Au

Lead Business Analyst / Team Leader – Information Systems and Web ServicesResponsible for the management and ongoing development of the company’s in-house salary-packaging benefit administration system and accompanying reporting systemsResponsible for the management of the company’s two websites – forming collaborative relationships with third party provider to ensure continued development and enhancement for customers, clients and general users.Full project management of stand alone IT initiatives, such as the development of a website to support an innovative online product offering

Addlestone, Weybridge, Gb

Business Analyst – Business Technology Project Delivery TeamProject team responsible for maintenance and development of Michael Page recruitment database application and related systemsLead business analyst on major project – implementation of innovative CV extraction software to be rolled out across entire UK operational business

Melbourne, Victoria, Au

Senior Business Analyst - Internet Banking Platform Replacement ProjectResponsible for defining business requirements of ANZ’s new Personal Internet Banking platformTraining and mentoring of requirements team business analysts in Use Case developmentWorked closely with various other project streams (technical, testing, implementation) as a subject-matter expert for existing and new Internet Banking functionalityInvolved in project concept statement development and vendor evaluation and selectionDeveloped process and standards for requirements management

Melbourne, Victoria, Au

Business Analyst - Personal eCommerce (Internet Banking Development) TeamJune 2002 – November 2003Project Analyst - Cash Management and Transaction Services (Program Management)April 2001 – October 2001Customer Support Officer - ANZ OnLine (Corporate Internet Banking) Help DeskJanuary 2001 – April 2001

Graduate Certificate, Business Analytics

Bachelor Of Commerce (Bcom), Marketing, Management Information Systems