Daniel Rasmussen Email & Phone Number

Gdańsk, Pomorskie, Poland

• Providing timely and effective technical support to end-users on various hardware and software issues
• Logging all service desk interactions accurately and promptly, using the Servicenow ticketing system
• Managing service desk tickets, ensuring that they are resolved within agreed service level agreements (SLAs)
• Escalating issues to appropriate support teams, when required
• Maintaining accurate documentation of all service desk processes and procedures

Norway

Gdańsk, Pomorskie, Poland

• Covered public transport disruptions and road incidents in real time where client’s Maps transit has been launched
• Managed and adressed reported issues from Customers, Client’s Employees, Business Owners, Surveyors and Data Feed updates
• Worked on POI projects, web research and data validation
• Applied linguistic expertise for market coverage and document translation

Svelvik, Oslo, Norway

Tromsø, Troms Og Finnmark, Norway

Drammen, Viken, Norway