Daniel Rawlings Email and Phone Number
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Security ClearanceTop secret, Enhanced reliability Over eighteen years of IT Technical support/customer service experience, which includes being trained in many hardware, network and software platforms. I am able to work under pressure and with my knowledge, organizational and analytical experience I can resolve difficult problems to get the job done. I have the ability to adhere to strict guidelines and possess strong presentation skills. By ensuring attention to detail, I do complete my jobs in a punctual manner while continually building strong customer relations. I am a motivated quick learning individual with the ability to adapt to the use of new products and technology.
Unisys
View- Website:
- unisys.com
- Employees:
- 23243
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Technical AnalystUnisys Dec 1999 - PresentOttawa, Canada AreaApplies technical expertise to support the deployment of the technology architecture and the total system solution.General Operating System (MCP) software support and implementation.Assistance in configuring, planning and managing implementation of systems and upgrades.Functions as the technical lead on small projects or portions of larger projects.Works on billable engagements to provide support, advice, and guidance on the correct application of a products/technology solution specific to ClearPath systems.Assists in pre-sales efforts in addition to working on billable engagements.Reviews, for accuracy, the technical content of proposals that have been prepared by junior consultants. This requires the incumbent to have a full, working knowledge of services/products/technology solutions.Leads the technical portion of demonstrations, internally and externally.Performs competitive analyses (e.g., performs technical research in order to compare Unisys to competitor products and solutions).Implement manage and maintain Unisys classroom image including patches for hardware and software.Implementing and maintaining procedures to collect performance metrics and produce system performance and capacity reports.Identifying system performance bottlenecks and recommending performance improvement solutions.Proposes opportunities to develop follow-on business in client accounts and communicates ideas to the project manager.Builds client relationships by interfacing with the client organization on others consultants.Builds networks inside and outside of Unisys.Knowledge of vmware. -
Global Customer ServiceUnisys Dec 1999 - PresentOttawa, Canada AreaSecurity ClearanceTop secret, Enhanced reliabilityEMC, Quantum, Isilon, Microsoft and Bell Canada onsite support.Manage print services for UnisysUsing SRMS to create and close trouble ticketsOperating system implementation and installation including Windows 10 rollout at Microsoft headquarters Ottawa and Windows server 2016Experienced installing and implementing enterprise server hardware and software solutionsApplying firmware and software patches to serversOnsite presentations to demonstrate the features of new hardware and software platforms.Diagnose hardware issues with NAS, SAN, tape libraries and high availability servers including Quantum I6000 tape libraries and Dell enterprise serversAbility to analyze and propose hardware and software solutions for high-end storage.Capable of client C level interaction and technical onsite presentations and demonstrations of client’s new implementation featuresTeam Lead on Unisys special project supportResearching, ordering and procuring parts with venders including Dell, Quantum and EMC specific systemsProvide administrative and technical consulting for Unisys sales and technicians including DND EMC resulting in a call management process restructuringKnowledge of Cisco LAN and WAN switches configuration editingCreating script for automating processes.Analysing a network using Ekahau WIFI sniffer tool Management reports on tickets, faults, issue resolutions and potential solutions
Daniel Rawlings Skills
Daniel Rawlings Education Details
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Learnet Business CollegeMcse A+
Frequently Asked Questions about Daniel Rawlings
What company does Daniel Rawlings work for?
Daniel Rawlings works for Unisys
What is Daniel Rawlings's role at the current company?
Daniel Rawlings's current role is Technical Analyst at Unisys.
What is Daniel Rawlings's email address?
Daniel Rawlings's email address is da****@****sys.com
What schools did Daniel Rawlings attend?
Daniel Rawlings attended Learnet Business College.
What skills is Daniel Rawlings known for?
Daniel Rawlings has skills like Technical Support, Team Leadership, High Availability, Networking, Servers, San, Microsoft Certified Professional, Windows, Emc Storage, Comptia A+, Windows Server, Desktop Computers.
Who are Daniel Rawlings's colleagues?
Daniel Rawlings's colleagues are David Hamm, Vince Schulte, Palmira Nunes, Donna Sundstrom, Joe Wilson, Derek Fuller, Vasudeva S.
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