During my position at BSR Group I quickly rose from IT Helpdesk to Systems Administrator where I have become an integral part of the of the business, not just the IT team. This role has given me the opportunity to work closely with both internal staff, where I would lend my expertise on my knowledge of the business and IT systems, as well as the stores, where I would assist in a magnitude of subjects, ranging from a new store setup to providing insights into customer activity through WiFi analytics.•Procurement of hardware based on present and future business requirements allowing for growth over the next 6 years.•Ability to learn new technologies quickly.•Configured a Hyper-V 2012R2 environment, 3 servers and 2 SANs without any prior knowledge of the software.•Ability to work autonomously as well as lead and manage a team on projects in order to complete on time or ahead of schedule.•Extensive problem solving skills, I use downtime to come up with and implement solutions based on business practices.•Built and implemented Dropbox style website for sharing data with staff on the road.•Built and implemented an internal communication website to help bring the team closer on large projects.•WiFi to help stores offer Free WiFi to stores and gain insights into customer activities all through a centrally managed portal.•Consolidated 2 datacentres by virtualizing (P2V) of 150 physical servers onto Dell Blades and EMC Storage - resulting in the preservation and increased stability of key Business Critical systems.•Migrated 190 mailboxes from Linux to the Enterprise Edition of Google Apps - Australia’s fastest migration to Google Apps, and a pending case study for Google Australia.•In the migration and reverse publishing of internet systems through Microsoft TMG - Less overhead for the business & increased usability for end users along with reducing the reliance on a fully functional VPN solution.

The function of my position was to provide IT support to both internal and external customers. My position was semi-autonomous enabling me to set my own priorities as they arise. With over three hundred internal customers and in excess of eight thousand external customers this position has provided me with an opportunity deal directly with customers and to understand the crucial relationship between customer and their service provider.• Supported a network consisting of over 50 branches• Direct customer contact through Help Desk support for Parts Catalogue ‘Sparky 3000’• Maintenance for a registry of users, computer and mobile phones• Printer support (maintaining toner levels, maintenance)• Phone system support• Creation and running of data reports using Oracle• Mobile phone support (including porting of numbers)• Arrangement of quotes• Creation of databases for product forecasting and backorders

The position I held during this time has taught me greatly about day to day business activity by being able to deal directly with the owner operator. I have also learnt a great deal from these hands on experiences out in the field. • Installed over 30 Point of Sale System systems at over 6 locations• LAN Maintenance (2 – 15 Workstations) • Onsite maintenance of existing network service contracts • Providing support for approximately 15 companies in a team of 3 • Fixing client faults on initial contact • Customer phone support of up to 25-30 calls per day • Supporting clients via remote desktop• Use of customised software to log client faults, solutions and billable hours • Prioritising workloads and allocating jobs to different personnel • Windows 2000, XP, 2003 Installations • Windows 2000, 2003 Server Maintenance • Customised software installations • Point of Sale System installations • Point of Sale System maintenance • Sale of computer components and custom built computers • System builds and testing • Providing after sales technical support • Providing technical support to sales staff • Client relationship building • Assembly and disassembly of PCs