Daniel Read Email & Phone Number

Melbourne, Australia

Role: Leading collaboration in enterprise projects where stakeholders and partners include; industry groups, federal government agencies, ATO branch and business line leaders, ATO product owners and IT solution designers, and ATO teams. Defining solutions to improve experiences delivered through ATO services or improve operational methods and processes by developing and implementing fit-for-purpose design processes that draw on human centred design, service design, and systems practice.

Melbourne, Australia

Role: Established a valued business improvement service in a complex environment. Successfully managed collaboration between three branches that delivered a joint service but held competing priorities.Key Achievements:- Developed and managed prioritisation and workflow management processes for the business improvement service in the ATO's Finance business line- Developed concept for redesign of the ATO’s Procure-to-Pay Services branch by delivering client-centric business modelling- Enabled creation of a program of work for the ATO's Procure-to-Pay Services branch by delivering results chain mapping and benefits management planning- Enabled business strategy development for the ATO’s Learning and Development business line by delivering results chain mapping and benefits management planning

Melbourne, Australia

Role: Delivered initiation phase of the Enterprise Procurement System project. Responsible for developing an RFQ, evaluating tender responses, and securing endorsement of a preferred delivery partner.Key Achievements:- Led effective collaboration with project management counterparts in IT team- Delivered a complete initiation phase and delivery partner selection that enabled the project to meet a strict funding envelope of $10M

Melbourne, Australia

Role: Managed two enterprise level systems (HR Incident and Case Management, Learning and Professional Development) and their respective support teams.Key Achievements:- Delivered $1M platform upgrade for the HR Incident and Case Management system- Delivered customised training assessment solution to support 15,000 staff transitioning from legacy systems to Siebel CRM and Integrated Core Processing during the ATO’s $756.7M Change Program- Increased visibility of system performance by designing and implementing IT incident management process and reporting- Reduced system down-time by creating collaborative incident management processes with IT service providers

Canberra, Australia

Role: Led design and production of interactive digital products to support capability needs that were aligned with the ATO’s corporate and business line priorities.Key Achievements:- Designed and implemented information and interaction design standards for the multimedia unit- Delivered several multimedia courseware packages

Greater Sydney Area

Role: Led two multi-disciplinary project teams through project scoping to final delivery. Both projects were commissioned by the Department of Social Services as part of a grant for designing a National Centre for Place-based Collaboration. The two project teams included members from a consortium of three organisations that were awarded the grant (Collaboration for Impact, Australia New Zealand School of Government, and University of Queensland)Key Achievements:- Developed and implemented a fit-for-purpose agile workflow for remote project teams and client-side counterparts- Delivered problem framing that effectively aligned scope with team’s project activity- Briefed and coordinated specialist contractors- Delivered final production of project deliverables

Melbourne, Victoria, Australia

Role: Developed and led design process for foundation of a National Centre for Place-based Collaboration under a Department of Social Services grant awarded to a consortium of three organisations (Collaboration for Impact, Australia New Zealand School of Government, and University of Queensland)Key achievements:- Enabled successful delivery of a prospectus with costed design options for consideration in Australian Government budget process- Enabled successful stakeholder engagement in a complex cross-sector environment while still delivering a prospectus that aligned with Australian Government and Philanthropy investment constraints- Successfully facilitated collaboration of the cross-organisation multidisciplinary team

Canberra, Australia

Role: Responsible for production of interface and interaction design, animation and graphic design for digital courseware delivered to the Australian Defence Force for the Air 87 project.Key Achievements:- Significantly reduced the average time needed for participants to complete learning objectives (from 2-3 days to 5-10 mins) through considered use of animation and interaction design when producing content to cover complex aspects of the AHR Tiger helicopter- Delivered a multimedia cd-rom courseware package on the ARH Tiger helicopter for the Air 87 project- Delivered animation, interaction and graphic design for web based courseware on the ARH Tiger helicopter for the Air 87 project

Sydney, Australia

Role: Contributed to development of a digital services arm in a traditional pre-press shop.Key Achievements:Contributed to marketing campaigns by delivering: - multimedia cd-rom packages - front-end web development - graphic assets for web and print

Rio De Janeiro Area, Brazil

Role: Contracted to Externa Audio Visual / Telemig and Image MultimediaKey Achievements:Contributed to delivery of corporate infomercials by delivering: - character and set design for 3D worlds- 3D animation and final rendering for television formatsContributed to marketing campaigns by delivering:- multimedia cd-rom packages- front-end web development- 3D graphics and final rendering for web and desktop formats