Daniel Redding Email & Phone Number

Martinez, Ca, Us

Prague, Cz

Monitoring multiple back end systems; troubleshooting Linux systems issues; escalating issues to relevant internal teams, 3rd party suppliers, and clients; managing and improving monitoring in Datadog, Nagios, Kibana, and Slack.

Oklahoma City, Ok, Us

Team Lead responsibilities and accomplishments:-Meet with technical teams to establish policy and streamline escalation procedures-Be available 24/7 for escalated NOC issues-Cross-train with the Payments team to better assist in reducing downtime-Analyze past alert data to reduce noiseSpecialist responsibilities:-Monitor servers, applications, and critical systems to reduce downtime using Orion, SCCM, vSphere-Provide triage for servers, applications, and critical systems-Facilitate and document critical outage calls-Quickly escalate critical issues to the relevant teams to prevent outages-Communicate high-impact outages company-wide-Assist in monthly patching to keep all production and non-production environments policy compliant

Round Rock, Texas, Us

Exceptions Management Team-Owned exceptionally escalated cases until complete resolution-Determined which agents needed additional training, organized training material, and held training sessions with those agents-Provided case ownership for tech support agents that were out of the officeDell ProSupport Agent-Troubleshot hardware and software issues using remote access-Correctly documented and followed all policies and procedures for calls and dispatches-Ensured client satisfaction upon case resolution