Accountable for managing first line monitoring and control for Sky's entire broadcast platform. My role ensured delivery of a world class linear and VOD experience to viewers on Sky’s DTH and OTT platforms through effective incident, change and problem management leading to achieving a minimum service availability of 99.9985% on the DTH platform, and a minimum service availability of 99.985% on OTT platforms. My remit covers: Engaging with stakeholders from across the business… Show more Accountable for managing first line monitoring and control for Sky's entire broadcast platform. My role ensured delivery of a world class linear and VOD experience to viewers on Sky’s DTH and OTT platforms through effective incident, change and problem management leading to achieving a minimum service availability of 99.9985% on the DTH platform, and a minimum service availability of 99.985% on OTT platforms. My remit covers: Engaging with stakeholders from across the business to ensure Broadcast Services Operations meets expectations and is geared towards current and future demand. Through effective problem management ensure that incidents are followed up with necessary workarounds put in place and long term fixes identified and tracked. Look for ongoing operational enhancements to assist the operational teams in their day to day roles.Identify step changes and analyse where with CAPEX investment can deliver measurable cost efficiency or increased monitoring capability to the business.Engage with Design & Project teams to ensure the operational requirements are understood and delivered, ensuring a smooth and supportable transition from project initiation to BAU. Show less

Ensuring the continuous delivery of all programmes, channels and the DTH / OTT platform, Providing 24 x 7 on call support to assist with incident resolution and escalation. managing ongoing and reoccurring issues through Problem management systems and processes.  To be responsible for the day to day management of live operational issues on the Sky Broadcast Platform and to lead, manage and support the shift teams who operate 24 x 7 ensuring effective execution of incident management and… Show more Ensuring the continuous delivery of all programmes, channels and the DTH / OTT platform, Providing 24 x 7 on call support to assist with incident resolution and escalation. managing ongoing and reoccurring issues through Problem management systems and processes.  To be responsible for the day to day management of live operational issues on the Sky Broadcast Platform and to lead, manage and support the shift teams who operate 24 x 7 ensuring effective execution of incident management and escalation procedures, proactively manage all technical and business monitoring tasks. To identify training needs across the shift teams and through appropriate knowledge management, ensure shift teams have the appropriate Skill sets to perform their roles. Show less