Daniel Renehan Email & Phone Number

San Francisco, Ca, Us

Managed roadmap creation and delivery of Salesforce workflow enhancements to improve service level (SLA), conversion rate, and annual contract value (ACV) of Marketing generated leads for this multinational software corporation.- Captured critical stakeholder needs and goals in succinct epics and user stories.- Engaged with engineering teams to divide tasks into prioritized stories for sequential delivery.- Resolved any ambiguous requirements or business priority conflicts.- Ensured that the team met the appropriate Definition of Done for each user story- Facilitated user acceptance testing (UAT) before deployment.- Provided a clear description of deliverable business value for each team sprint, quarter, and release.

San Francisco, Ca, Us

Developed the future state vision for Sales Automation projects by collaborating with a business analyst to conduct discovery sessions and engaging with engineering to provide solutions to business and technical problems.- Translated business needs to technical requirements that aligned with the product vision and business goals.- Performed data analysis using SOQL and custom reports to quantify issues and assess impacts.- Collaborated with developers, architects, product owners, and quality analysts to define and validate future state solutions.- Participated in user story creation through the dissection of high-level requirements in sprint planning.- Managed communication of obstacles to raise awareness and avoid project impediments and disruptions to project timelines.

San Francisco, Ca, Us

Executed the product roadmap of new features and enhancements of the enterprise telephony platform and Workforce Management application.- Streamlined the processes for customers to get human help and implemented new contact modalities.- Deployed contact center phone system globally to provide a single tool for all office locations.- Provided governance over customer entitlement and Omnichannel routing rules.- Implemented Workforce Management systems to automate staffing, forecasting, and scheduling for the global support organizations.

San Francisco, Ca, Us

Lead discovery for documenting requirements and call flows for a new contact center phone system as the company migrated the Sales organization from RingDNA to inContact. - Facilitated workshops with global stakeholders to perform analysis and provide recommended solutions. - Optimized CTI integration to fully leverage automation capability of inContact telephony and Salesforce CRM platforms. - Collaborated with inContact and Salesforce Development teams to validate and test the proposed solutions. - Partnered with a variety of cross function teams including Sales Management, Marketing, Reporting and Readiness (training) to roll out new system globally.- Provided end user support during global deployment and partnered with enablement team to create training content

Boston, Ma, Us

Responsible for translating business objectives into system and process changes through the use of diagrams, process flows, business rules, and use cases. Provide application-specific subject matter expertise, and technical insight and impact assessments as they relate to GCC technology and/or the Customer experience. Lead the BA initiatives across all size projects from concept through deployment

Boston, Ma, Us

Implemented technology projects and managed the performance of the communications team to ensuring accurate and timely communications in the contact centerServed as a subject matter expert on contact center projects, reviewed business requirements documents and worked with business owners throughout the organization to ensure all channels of communication with customers are clear and have a consistent message

Boston, Ma, Us

Maintained enhancement and project requests for the contact center and facilitated communication between technical developers, business owners and contact center managementAnalyzed data and workflows to determine project requirements, performed user acceptance testing and provided training for agents on all call center technology projects

Boston, Ma, Us

Communicated with regional offices to coordinate product changes with the Boston Headquarters and ensure pricing and inventory accuracy of internal reservation system

Master Of Business Administration (Mba), Mba

Bachelor Of Arts - Ba, Economics

Bachelor Of Arts (Ba), Economics