Daniel Rens Email & Phone Number

Minnetonka, Mn

As Centralized Services I am the Subject Matter Expert for the following topics:Server and Workstation backups including Carbonite, Crashplan, Datto, Replibit, and Backup Exec.Server and Workstation patching through automation via ConnectWise Automate (formerly LabTech).Server and Workstation monitoring. Using iDrac and Automate I monitor for server and workstation hardware/software issues.Server and Workstation AV.As centralized services I am also the local administrator for our in-house ConnectWise Automate and ConnectWise Control, making sure they are up to date and running optimally. Creating scripts and performing system maintenance.

Roseville, Mn

I monitor phone queues for support calls from managed service clients. I monitor email for support requests and email alerts from Zenith monitoring tools (now Continuum). Troubleshoot issues with users to give them fast resolution time. I deploy new PCs and migrate information from the computer being replaced. I have aided in the migration of clients from an internal Exchange server to Office 365. I also preformed updates on servers, schedule reboots, and make sure current backup schemes are running efficiently and completely.

• Networkingo Configured and updated Extreme switcheso Organized and cabled network racks• Server hardware/software installation, configuration, and maintenanceo Unboxed and prepped variety of enterprise class serverso Installed new server hardware in a production environmento Replaced failed hardware in production serverso Installed and configured variety of Server Operating Systems Windows Server 2003, 2008, 2008 R2 RHEL 5.4, Fedora 10 Solaris 10o Aided in installation of HP Blade chassis and several Blades.• Desktop maintenance and supporto Prepared new computers for deployment Used Symantec Ghost to deploy pre-prepared imageo Provided hardware and software maintenance for aging computerso Provided application testing for a Windows 7 environmento Instrumental in the deployment of ~100 PCs during the opening of a new clinic• Completed several research projects in lab environmento Implemented PXE boot environment.o Implemented DRBL environmento Implemented network install methods for Windows XP through Windows 7

*Configured and maintained two Linux based Intrusion Detection Systems using Snort.*Configured and maintained Linux based proxy and filtering server using Squid and SquidGuard.*Used ASP to program pages for a custom intranet site.*Provided miscellaneous support to Plymouth, MN office.