Daniel Reyes Email & Phone Number

• Strategy and Planning Associate, Logistics, Operations Department. Aug 2018 – Present.
• Analyzes and prepare volume plan to increase and to balance out capacity for each couriers.
• Prepares forecast models and disseminate to partner couriers.
• Supports management decision with risk assessments and mitigation activities.
• Provides whitelisting plan of sellers strategically by considering locations and volume wise.
• Addresses demand-related issues in a timely and effective manner.

• CX Associate, Business Transformation Department. Oct 2017 – Aug 2018.
• Classifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touch points, for all kinds of customer interactions, transactions and engagements - from.
• Liaise with internal teams such as Listings, Product, Logistics, Payments etc. to ensure that gaps in the customer experience- regardless of where they occur in the journey - are plugged.
• Delivers weekly timely reporting and ensure 100% delivery of datasets.
• Supports a directed user research and deliver descriptive analysis.
• Ensures fulfillment of datasets requirements and monitoring tasks following internal SLAs and quality assurance.

• Data Engineering and Processing Unit, Compliance and Fraud Investigation Services, Department Integrated Revenue Management Group, SMART Communications, Inc. 2014-2017 System Administration
• Ensures that the servers are readily available and accessible throughout the year and optimized for data extractions, report generations, and automations.
• Tests and performs disaster recovery procedures
• Create back-end databases used for developing automated tools
• Implement, extract, transform, and load ETL processes and Oracle table spaces to support investigations and analytic studies Data Engineering and Processing
• Perform data preparation, mining and extraction reports for use by the Data Modelling Team Project Management

Philippines

• Financial Consultant/Special Projects Unit, Revenue Assurance, Department Integrated Revenue Management Group, SMART Communications, Inc. 2014
• Assists in Data Mining and Analytics as inputs for analytical modeling
• Assists in data gathering in collaboration with the IT-Business Intelligence Group
• Assists in the investigation and reconciliation of unearned revenues

Philippines

• IT Help desk Engineer
• Assisted in installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Configuring firewalls, routing and switching to maximise network efficiency and security
• Served as the first point of contact for customers seeking technical assistance over the phone or email
• Performed remote troubleshooting through diagnostic techniques and pertinent questions
• Determined the best solution based on the issue and details provided by customers