Daniel Riano-Guerrero Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Enable is a SaaS company focused on helping supply-chain actors to take control of their B2B rebate programs and turn them into an engine for growth. My main duties include:- Closely liaising with C-suite executives in SME and Enterprise customers in the design and implementation of a customised solution that represents accurately their business in rebate tracking and negotiation processes.- Active monitoring our current customer trends to engage with them in upselling conversations… Show more Enable is a SaaS company focused on helping supply-chain actors to take control of their B2B rebate programs and turn them into an engine for growth. My main duties include:- Closely liaising with C-suite executives in SME and Enterprise customers in the design and implementation of a customised solution that represents accurately their business in rebate tracking and negotiation processes.- Active monitoring our current customer trends to engage with them in upselling conversations, towards enhancing their satisfaction with our platform.- Collaboration with overseas cross-functional teams in the implementation of customers in non-English speaking countries.- Facilitation of product knowledge and expertise of team members by providing training on the different modules of the platform. Show less

Sydney, New South Wales, Australia

Tall Emu was acquired by MYOB in February 2022. While we were under MYOB as our bigger parent company, we kept developing Tall Emu as a brand that cares about bringing SMEs in Australia and New Zealand onto better tools to manage their customers as well as their resources.

Sydney, New South Wales, Australia

Tall Emu takes pride in having a CRM product that can be customised to meet the requirements of its clients. My duties here encompassed: - Management of the whole implementation lifecycle (onboarding to go-live) for SME customers.- Cross-functional collaboration with internal teams for the creation of innovative industry solutions.- Streamlining customer issue resolution processes, resulting in outstandingly decreasing ticket turn-around times.- Analysis and proposal of process… Show more Tall Emu takes pride in having a CRM product that can be customised to meet the requirements of its clients. My duties here encompassed: - Management of the whole implementation lifecycle (onboarding to go-live) for SME customers.- Cross-functional collaboration with internal teams for the creation of innovative industry solutions.- Streamlining customer issue resolution processes, resulting in outstandingly decreasing ticket turn-around times.- Analysis and proposal of process and product enhancement ideas to the CEO.Related Technologies: Stimulsoft Reports, SQL Server Management Studio, Tall Emu CRM, Windows Server Show less

Sydney, New South Wales, Australia

The responsibilities in my role included the specification of new test cases for assessing new and existing functionalities, the identification of scenarios that could affect the performance of determined modules, and the implementation of several specifications into functional enhancements.Related Technologies: Microsoft Visual Studio, C#, SQL Server, JavaScript

Cali, Valle Del Cauca, Colombia

Enterprise focused on developing integral solutions in Business Processes, Information Technology, and Back-Office for companies in different sectors. My duties involved:- Development of new functionalities over the HRM platforms operated inside the company, focusing on more accurate reporting features for personnel supervisors.- Performance monitoring and analysis of various applications running on Oracle Suite, whose main tasks are to transfer streams of data between three different… Show more Enterprise focused on developing integral solutions in Business Processes, Information Technology, and Back-Office for companies in different sectors. My duties involved:- Development of new functionalities over the HRM platforms operated inside the company, focusing on more accurate reporting features for personnel supervisors.- Performance monitoring and analysis of various applications running on Oracle Suite, whose main tasks are to transfer streams of data between three different databases.- Liaising with internal stakeholders to gather requirements and insights that ultimately contributed to the improvement of performance in two top-tier HR products. Show less

Cali, Valle Del Cauca, Colombia

Under this role, the functions encompassed the development and support of a web application for Enterprise Resource Planning (ERP) solutions, also contributing to improve the performance of core functionalities related to the payroll and taxation modules.Related technologies: Java, Eclipse, SQL Server, Oracle, JavaScript, CSS, SVN

Cali, Valle Del Cauca, Colombia

Worked part-time for AVISPA Research Group, which is oriented towards the development of visual environments embodying new computational paradigms.Related Technologies: PHP, HTML, CSS

Master Of Information Technology, Major In Business Information Systems And Data Analytics, Distinction

Me310 Course - Product Innovation & Design Thinking, Project In Conjunction With Fifa And University Of St.Gallen (Switzerland)

Systems Engineering And Computer Sciences

Activities and Societies: Research Group Avispa, University Rugby Team