Daniel Riccio Email & Phone Number

Chesapeake, VA, US

Norfolk, Virginia

Norfolk, Virginia

• Manage and coordinate technology for all Tidewater medical facilities.
• Provides level 2 technical support in a professional manner to customers by researching and answering questions; troubleshooting problems; maintaining hardware performance and documenting and closing tickets efficiently.
• Respond to escalated requests from help desk for issues related to computers, phones, printers, faxes, and scanners.
• Complete tasks via email, ticket system, or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
• Remote troubleshooting of client computer and network issues using remote technologies including Ivanti and Microsoft Remote Desktop.
• Setup/image desktops, laptops, and phones per company standard.

Chesapeake, VA

• Developed company standard for malware removal, and operating system reload.
• Developed company standard for malware removal and data restoration on server shares with minimal downtime.
• Developed company standard for email migration with almost zero downtime.
• Create and manage Office 365 accounts for 20+ businesses throughout Hampton Roads.
• Create tickets and assign priority to caller inquiries.
• Remote troubleshooting of client computer and network issues using remote technologies including Kaseya and Microsoft Remote Desktop.