Daniel Riccio Email & Phone Number

Chesapeake, Va, Us

Norfolk, Virginia

Norfolk, Virginia

• Manage and coordinate technology for all Tidewater medical facilities.• Provides level 2 technical support in a professional manner to customers by researching and answering questions; troubleshooting problems; maintaining hardware performance and documenting and closing tickets efficiently.• Respond to escalated requests from help desk for issues related to computers, phones, printers, faxes, and scanners.• Complete tasks via email, ticket system, or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.• Remote troubleshooting of client computer and network issues using remote technologies including Ivanti and Microsoft Remote Desktop.• Setup/image desktops, laptops, and phones per company standard.• Organize troubleshooting procedures, operations manuals, and user guides.• Communicate customer concerns and recommend improvements to our development and engineering staff.• Adhere to policies and procedures as per corporate manuals and directives.

Chesapeake, Va

• Developed company standard for malware removal, and operating system reload.• Developed company standard for malware removal and data restoration on server shares with minimal downtime.• Developed company standard for email migration with almost zero downtime.• Create and manage Office 365 accounts for 20+ businesses throughout Hampton Roads.• Create tickets and assign priority to caller inquiries. • Remote troubleshooting of client computer and network issues using remote technologies including Kaseya and Microsoft Remote Desktop.• Troubleshoot and repair virtual and physical assets.• Initiates and tracks progress on network outages. • Provide executive level support for business owners and principals for 75+ businesses throughout Hampton Roads.• Create user account, reset passwords, established mailboxes in Active directory and exchange.• Developed a standard for user profile migration from Windows XP to Windows 7 upgrade.• Document and develop network diagrams.