Daniel Richard Email and Phone Number
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With over nine years of experience in the dynamic field of operations, business process outsourcing, and automation, I have honed my skills and expertise within the technology industry. My journey has led me to roles where I've managed teams, facilitated client relationships, implemented automation solutions, and developed web applications.My skill set encompasses people management, digital marketing, operations management, new business development, and process improvement. I've been deeply involved in business process improvement, customer relationship management (CRM), business analysis, and change management. Additionally, I have a technical foundation in .NET Framework, VB.NET, C#, and ASP.NET.Throughout my career, I've achieved significant milestones, such as streamlining processes to enable cost control and savings, setting up CRM software, and creating and maintaining SLAs. My commitment to excellence has led to success in various roles, and I'm eager to leverage my expertise to contribute to the continued growth and innovation of my organization.Let's connect and explore how my experience and skills can add value to your network and projects!
Accentra Technologies
View- Website:
- accentra.co.uk
- Employees:
- 5
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Head Of OperationsAccentra Technologies Apr 2020 - PresentLondon, England, United KingdomOverseeing Company strategy, Budgeting, Managing Suppliers and Partners, Networking and Infrastructure, Marketing and Sales, HR Performance Reviews and Rewards.Marketing & Sales• Setup and maintain policies and procedures• Acquire new Customers• Oversee content creationHuman Resource• Manage the staff in the company.• Recruitment and interviews• Create HR policies.Accounting• Monthly and Yearly Budgeting• Streamline process enabling cost control and savingsDevelopment• Analysing requirements.• Coordinate with Technical Head and Project managers with implementing new features.
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Business Process Outsourcing ManagerAccentra Technologies(India) Pvt. Ltd Apr 2015 - Apr 2020Tiruchirappalli, Tamil Nadu, India• Manage multiple teams.• Interview new candidates for the post• Coordinate between the Client, Teams and the Management.• Fulfil the Client's requirements.• Create and maintain SLAs• Generate weekly reports for the management on Performance, Issues raised and Software upgrades• Analyse custom development requirements of the Client and coordinate with the Development team.• Set up CRM software for the entire company (Marketing, Sales and Support)• Set up policies and procedures -
Automation LeadAccentra Technologies(India) Pvt. Ltd Mar 2015 - Apr 2017Trichy, India• Analysing the requirements and creating test cases using black-box testing and regression testing.• Coordinate between the software developers and users; • Implement automation testing for Web Application software using C# and Selenium.• Discuss issues and provide suggestions/plans to improve the quality of the product.
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Bpo Team LeaderAccentra Technologies(India) Pvt. Ltd Jan 2015 - Mar 2015Trichy, IndiaHeaded the processing of payroll for a client and fulfilling their requirements on the product• Manage a team of 5 members to provide back office processing support for UK Client• Train new recruits in BPO.• Coordinate between the Client and the Management.• Make sure that the Client's requirements are fulfilled.• Create and maintain SLAs• Generate weekly reports on the performance of the team• Analyse and report the issues
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Junior Programmer AnalystAccentra Technologies(India) Pvt. Ltd Aug 2014 - Dec 2014Trichy, IndiaDeveloped a web application along with a team, for the storage of data• Coordinate with the team of developers• Develop a web application both front end and back end.
Daniel Richard Skills
Daniel Richard Education Details
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Human Resources Management/Personnel Administration, General -
Information Technology -
Campion High SchoolComputer Science
Frequently Asked Questions about Daniel Richard
What company does Daniel Richard work for?
Daniel Richard works for Accentra Technologies
What is Daniel Richard's role at the current company?
Daniel Richard's current role is Head of Operations | Marketing | Sales | B2B & B2C Customer Experience.
What is Daniel Richard's email address?
Daniel Richard's email address is da****@****ail.com
What schools did Daniel Richard attend?
Daniel Richard attended Anna University Chennai, Jeppiaar Engineering College, Campion High School.
What are some of Daniel Richard's interests?
Daniel Richard has interest in Social Services, Children, Environment, Science And Technology, Animal Welfare.
What skills is Daniel Richard known for?
Daniel Richard has skills like Visual Basic .net, C#, Asp.net, C++, Sql Server Management Studio, Microsoft Office, Mysql.
Who are Daniel Richard's colleagues?
Daniel Richard's colleagues are Accentra Technologies, Nandhakumar Gnanaprakasam.
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