Daniel Richards Email & Phone Number

Orbis Data Solutions is a specialized consulting and contract staffing firm serving the Biometrics and Clinical Operations needs of our clients. We deliver qualified consultants to companies in the Pharmaceutical, Biotechnology, and Medical Device industries. Orbis Data leverages its Biometrics and Clinical Operations expertise to provide solutions.

• Responsible for sourcing and recruiting service providers to work in our nationwide network of tow companies.
• Implement recruiting strategies based on organizational plans and objectives; meeting with managers to discuss needs.
• Utilize online databases and social media to research, source and recruit potential candidates.
• Travel to industry conventions to network and perform face to face recruiting.
• Negotiate service provider pay rates and contract terms.
• Manage newly on-boarded companies through their first contracted month.

• Research, negotiate, and settle damaged vehicle claims.
• Implement steps for resolution and analyze details of the situation to determine responsibility of parties involved.
• Utilize strategic decision making to provide a resolution and respond appropriately to the customer, client, and service provider.

• Provide high level of customer service toward resolving sensitive customer complaints passed through Clients and Contact Centers.
• Communicate with key service providers and client contacts in order to achieve optimal resolution by negotiating the best solution for all parties.
• Recommend and implement solutions balancing customer requests with client/company policy.

• Supported the day-to-day performance of service providers.
• Audited and monitored invoices for improvement, fraud and service provider performance.
• Provided technical and billing support to a nation-wide range of vendors.
• Built effective relationships with vendors and recruited non-contracted vendors to join network.
• Processed invoices and additional payments.
• Worked with vendors to explain billing procedures, contracts and rates.