Daniel Richmond Email & Phone Number

Senior Operations, Support and Services Director with 25+ years experience in customer success, service delivery, support, project management, change management, business development, network and supply chain management and resourcing.Prince2 Practitioner and ITIL (V2 & V3) qualified. Set up and managed large Global Service Delivery, Technical support and Account management teams with a key focus on the ITIL service delivery framework, profitability and effective working practice.Grew retail and IT services business from start-up to £5m annual revenues while maintaining high performance culture and excellent service levels. Developed support business from $2m to $10m+ in 3 years generating new logos and managing renewal / up sell across existing customer base.Obtained professional accreditations and standards for the business including ISO9001 and ISO14001.Personal and professional goal is to create a Globally recognised, outstanding service culture and be known for high levels of performance by managing the best delivery team in the world and delighting customers with great service every day.Specialties: Client Relationship Management, Business Value RealizationStrategic Planning - P&L, BudgetingSupplier / Vendor Relations - People ManagementITIL Methodology Service ManagementPrince2 Project ManagementBusiness Development - Bid Process Management

Listed skills include Itil, Change Management, Retail, Service Delivery, and 46 others.