Daniel Riddle Email & Phone Number

Knoxville, Tn

Administers, coordinates, and oversees training for all System Operator Levels. Works with various stake holders and departments throughout the organization to develop and maintain standard process and procedure documentation. Creates, updates, and revises utility-specific training programs with the objective of achieving a diverse and knowledgeable team of system operators. Works with various departments in development, testing, and implementation of any new or upgraded software or programs… Show more Administers, coordinates, and oversees training for all System Operator Levels. Works with various stake holders and departments throughout the organization to develop and maintain standard process and procedure documentation. Creates, updates, and revises utility-specific training programs with the objective of achieving a diverse and knowledgeable team of system operators. Works with various departments in development, testing, and implementation of any new or upgraded software or programs used in System Operations. Reports to work for operational issues and storm response. Participates in the Incident Command Structure (ICS) in following the National Incident Management System (NIMS) during storm events supporting the needs of Departmental Leadership. Show less

Knoxville, Tennessee, United States

Responsible for the safe and efficient management, operation, and restoration of electric, gas, water, and wastewater systems by analyzing problems, prioritizing events, and restoring the utility system while following standard operating procedures. Ensures safety of field personnel by providing clear and accurate communication.Monitors SCADA for system abnormalities and alarms.Advises customers on how to deal with emergency situations for electric, gas, water, and… Show more Responsible for the safe and efficient management, operation, and restoration of electric, gas, water, and wastewater systems by analyzing problems, prioritizing events, and restoring the utility system while following standard operating procedures. Ensures safety of field personnel by providing clear and accurate communication.Monitors SCADA for system abnormalities and alarms.Advises customers on how to deal with emergency situations for electric, gas, water, and wastewater utility systems.Prepares daily reports, work orders and interruption summaries.Operates physical switches and disconnects on 13kv and 69kv circuits in the field for distribution and transmission switching. Identifies and switches field personnel on single phases distribution lines and three phase distribution and transmission lines under supervision of senior operator.Gas Operator Qualified to engage with customers and workers in abnormal operating or natural gas leak scenarios.Inspects 13kv and 69kv circuits to make sure physical maps, ADMS and SCADA are accurate as well as identify any physical field abnormalities. Works directly with customers to solve issues regarding their utility services.Operates various computer systems and support tools including but not limited to:SCADA – Supervisory Control and Data AcquisitionCIS – Customer Information SystemADMS – Advanced Distribution Management SystemGIS - Geographic Information Systems Show less

Knoxville, Tennessee, United States

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.Built long-term customer… Show more Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.Built long-term customer relationships and advised customers on purchases and promotions.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Created alternative business plans to improve customer relationships.Spearheaded expansion and development initiatives with social and marketing media.Processed all international accounts and sales. Show less

Salt Lake City, Utah, United States

Manages a team of 5 employees to organize small and large parcels, pallets, and materials to ship and receive domestically and internationally.Serves as a member of senior staffing, advising upper-level management during management meetings.Motivates staff and delegates tasks ensuring collaboration and increased efficiency.Monitors performance of employees, correcting and disciplining as necessary.Conducted over 20 staffing interviews and coached/mentored 15… Show more Manages a team of 5 employees to organize small and large parcels, pallets, and materials to ship and receive domestically and internationally.Serves as a member of senior staffing, advising upper-level management during management meetings.Motivates staff and delegates tasks ensuring collaboration and increased efficiency.Monitors performance of employees, correcting and disciplining as necessary.Conducted over 20 staffing interviews and coached/mentored 15 temporary employees Maintains and controls inventory of products and materials. Represents company at company trade shows.Inspects, pulls, packs, organizes, and ships orders and materials domestically and internationally. Represents company during vendor meetings to guarantee best rates and transit times for orders.Manages inventory of 600+ items, ordering and restocking, as necessary.Collaborates with sales and other staff to ensure customer satisfaction from sale to delivery. Reworked inventory system, creating a real time inventory control system, increasing productivity and efficiency.Attends manager training and meetings to ensure weekly tasks and solutions.(2) Employee of the Quarter Show less

Salt Lake City, Utah, United States

Supervised and Organized 30+ employees to fulfill time-efficient deadlines while utilizing real time strategy skills and remaining under Osha and FedEx policies in a safe environment.Led nightly safety and motivation meetings for all dock employees.Monitored employee performance and provided coaching sessions to improve performance.Dispatched drivers and effectively communicated the management of transfers and schedules covering the main gateway between Eastern and… Show more Supervised and Organized 30+ employees to fulfill time-efficient deadlines while utilizing real time strategy skills and remaining under Osha and FedEx policies in a safe environment.Led nightly safety and motivation meetings for all dock employees.Monitored employee performance and provided coaching sessions to improve performance.Dispatched drivers and effectively communicated the management of transfers and schedules covering the main gateway between Eastern and Western trucks and regulating legal work hours.Responsible for dock freight shipping and receiving.Inventoried, logged, and tracked shipments – for both freight and warehouse.Responsible for forklift operation, distribution of trailer weights, hitch, and secure trailer contents.Inspected inventory for damaged contents.Served as dock crew mentor.Trained and on boarded new dock and warehouse workers.Maintained clean and organized dock area to ensure highest levels of efficiency. Show less

Dock Freight Shipping and Receiving Inventory, Log and Track Shipments – Freight and Warehouse Forklift Operation Distribution of Trailer Weights Hitch and Secure Trailer Contents Inspect Inventory for Damaged Contents; Dock On Boarder for New Dock and Warehouse Workers Maintain Clean and Organized Dock Area Moderate to Heavy Lifting

Master Of Arts - Ma, Corporate And Organizational Communication Studies

How to navigate organizational networks effectively, influence coworkers, clients, and administrators, interact with people from diverse.

Bachelor Of Applied Science - Basc, Energy Management

BSC offers the BAS in Energy Management to meet the needs and demands of the energy industry for qualified supervisors and managers.

Associate Of Science - As, Electrical Transmission System Technology

The Electric Transmission Systems Technology program teaches students about the electrical power system in North America, including basic.

Associates Degree, Business Administration And Management, General

System Operator Certification, Electric System Operations