Director Of Operations
CurrentStarting in January 2019, Dalerio Consulting is a BPO Agency focusing on Customer Support, Online Marketing, Social Media Management, Web Design, and SEO. My main responsibilities as the CEO of the company included:* Starting the company from scratch, from finding the office space to devices/furniture and fully staffing the office and assigning roles.* Managing the staffing and recruitment process of the company, interviewing and hiring candidates.* Managing the company finances, revenue, expenses, and ensuring proper declarations.* Onboarding new clients and creating teams and SOPs.* Assigning roles to staff, managers, and team leaders, as well as overseeing their work and evaluations.* Directly managed and oversaw a staff of 30+ people working in various fields.* Ensuring good communication with the clients and an uninterrupted workflow.