Daniel Riley Email and Phone Number

Set the vision, strategy and road map for end to end data roadmap, transformation of data into actionable reporting, analytics and operations for Concentrix (acquires ServiceSource) Globally across B2B Sales Services Region and communicate to stakeholders and company leadership for global alignments and consistency• Lead and inspire a large team analytics professionals, and mentor them on best practices on data consumption, modeling, analytics, reporting and helping convert data into insights and actionable decisions• Use teams expertise in data and technology to strengthen their ability in the art of storytelling and value visibility• Collaborate with Customer Success, Retention, and Inside Sales teams to develop strategy by providing perspective and insights• Evangelize data‐informed decision making and proactively identify operational, reporting, and analytics needs for the business and our customer base. Enable senior and executive leadership teams to make the right business decisions based on internal and external data• Understand best practice and benchmarking across SAAS Software Hardware and Healthcare customer base and use to inform and make recommendations to customer base• Keep up to date with emerging analytics, insights and data management technologies and methodologies, and assess their relevance to our products and strategy• Be a key stakeholder around standardizing how data is sourced, integrated and consumed across the enterprise and aligned with the business strategy• Stay connected to best-in-class, industry-leading knowledge management, coaching, and campaign management practices• Identify major reporting pain-points for executives that block ability to systematically take both reactive and proactive action on business performance insights

• Set the vision, strategy and road map for data, reporting, analytics and operations for ServiceSource Globally and communicate to stakeholders and company leadership for global alignments and consistency• Lead and inspire a large team analytics professionals, and mentor them on best practices on data consumption, modeling, analytics, reporting and helping convert data into insights and actionable decisions• Use teams expertise in data and technology to strengthen their ability in the art of storytelling and value visibility• Collaborate with Customer Success, Retention, and Inside Sales teams to develop strategy by providing perspective and insights• Evangelize data‐informed decision making and proactively identify operational, reporting, and analytics needs for the business and our customer base. Enable senior and executive leadership teams to make the right business decisions based on internal and external data• Understand best practice and benchmarking across SAAS Software Hardware and Healthcare customer base and use to inform and make recommendations to customer base• Keep up to date with emerging analytics, insights and data management technologies and methodologies, and assess their relevance to our products and strategy• Be a key stakeholder around standardizing how data is sourced, integrated and consumed across the enterprise and aligned with the business strategy• Stay connected to best-in-class, industry-leading knowledge management, coaching, and campaign management practices• Identify major reporting pain-points for executives that block ability to systematically take both reactive and proactive action on business performance insights

Create an integrated approach to scales reporting, analysis, and insight generation across the ServiceSource customer base Use analysis to drive go to market strategies, performance management, and opportunity assessmentLead comprehensive market intelligence and analytics processes on behalf of our client base to drive insight into their people process and technology with a lever to understand their customer base and drive best practice using data Manage Global Business Intelligence team members including hiring (as necessary), providing clear direction, coaching and support of staff and support for professional development for each staff memberDevelop and enhance analytics capabilities including predictive analytics, machine learning and other advanced analytics methodologies to proactively identify new growth opportunities and optimize customer engagementLead execution and implementation of analytical solutions in support of business opportunity and risk assessment, sales campaign and efficiency measures, and return on investment analyticsBe a trusted advisor cross-functionally across internal and external channels using communication and visuals to drive decision making

Sr. Director Sales Operations and Analytics• Set the vision, strategy and roadmap for data, reporting, analytics and operations for ServiceSource in North America and communicate to stakeholders and company leadership for global alignments and consistency• Lead and inspire a team 125+ analytics and operations professionals, and mentor them on best practices on data consumption, modeling, analytics, reporting and helping convert data into insights and actionable decisions• Use teams expertise in data and technology to strengthen their ability in the art of storytelling and value visibility• Collaborate with Customer Success, Retention, and Inside Sales teams to develop strategy by providing perspective and insights• Evangelize data‐informed decision making and proactively identify operational, reporting, and analytics needs for the business and our customer base • Understand best practice and benchmarking across Software Hardware and Healthcare customer base and use to inform and make recommendations to customer base• Keep up to date with emerging analytics, insights and data management technologies and methodologies, and assess their relevance to our products and strategy• Be a key stakeholder around standardizing how data is sourced, integrated and consumed across the enterprise and aligned with the business strategy• Provides thought leadership and strategic and sales operational support to drive customer satisfaction, customer success and continuous improvement.• Stay connected to best-in-class, industry-leading knowledge management, coaching, and campaign management practices• Identify, assess and prioritize data-driven and data-dependent projects

Responsible to apply competency in exceptionally difficult situations relative to strategic account engagements. Competency typically applies to managing teams through all levels of Operations and making key correlation to companywide initiatives. Serves as a key resource and thought leader for both internal and external clients and uses experience to drive continuous improvement through data, insights, and anecdotal sales feedback. Creates and drives concepts and processes, based on experience and expertise. Includes competencies for all lower level roles.• Develops Operations Playbook and plays to establish client op strategies drawing on previous experience and pulling from best practices from around the company• Demonstrates commitment to continuous improvement through empowerment and management by data as well as Six Sigma methodology• Willingly reengineers processes from scratch to deliver best of breed operational execution• Creates a learning environment leading to effective and efficient work processes• Contributes to the shaping and communication of SREVs brand and offerings during the entire operations life cycle• Gathers and internalizes rich customer feedback, using it to generate innovative solutions that fill core or future needs• Makes decisions in high stakes situations, crises, or conditions of uncertainty• Consistently implements, leads and supports change management (pace, communication, coaching, team development, etc.

Senior Operations Manager• Develops Operations Playbook and plays to establish client op strategies drawing on previous experience and pulling from best practices from around the company.• Demonstrates commitment to continuous improvement through empowerment and management .by data as well as Six Sigma methodology• Willingly reengineers processes from scratch to deliver best of breed operational execution.• Creates a learning environment leading to effective and efficient work processes• Manages a team to build unconventional creative reporting which allow new business insights and direction• Pushes global team to improve how they work, not settling for status quo or historical processes. Business

• Provides the team with common systems and definitions for designing and measuring work processes and output• Is focused on reducing variances +/- with the objective of delivering a level of predictability to the business• Regularly builds and reviews KPIs to create plans that improve performance• Thinks strategically about competitions and incentives that will drive a higher level of productivity, efficiency and quality• Enables team to achieve targets through expert coaching (vs. directive approach), providing guidance on how to execute• Coaches and supports new managers be specific on the tasks needed for operational success

Responsible for all activities to promote success within multiple clients. This includes but not limited to: Client relationship management, forecasting, project management, major account selling, rep development, reporting and data manipulation, quota building, customer behavior analysis, and much more.Specific Highlights• Managed Sales and Operations on team with new SREV platform (Renew On Demand) as an tester and subject matter expert. Provided consultative feedback on continued areas for development• Constructed and presented quarterly sales reviews for the management/executive team of clients• Managed $60M+ annually in recurring revenue across 3 client engagements• Consistently forecasted quarterly revenue sent to the SREV executive team within a 3-5% margin • Exceeded both internal and external team revenue targets despite the challenges of managing global accounts within 3 client engagements

• Manages complex opportunities with multiple stakeholders and territories• Seeks and exploits additional sales opportunities to drive additional leads within an install base• Mentors others to drive team performance and motivate healthy competition• Trusted to manage strategic accounts on behalf of the client as well as take a strategic view of sales pipeline and territory to appropriately prioritize work throughout quarter• Responds resourcefully and constructively to changing needs, demands, priorities and challenges by looking for new solutions

Responsible for originating real-estate secured loans through prospecting on the phone and referral relationships. Also responsible for meeting with clients, assessing their short-term and long-term objectives, and catering a mortgage program to meet their individual needs. Work with clients to collect conditions needed for approval. Attend signings and go over final paperwork to ensure any and all questions are answered before closing of the loan