Daniel Guillermo Rios Solano Email and Phone Number
Dedicated and detail-oriented administrative professional with 4 years of proven experience in customer service and logistics coordination. I excel in managing administrative tasks while providing exceptional support to clients and internal teams. My background in customer service has enhanced my communication and problem-solving skills, allowing me to effectively address client needs and boost satisfaction. Additionally, my role as a logistics coordinator has strengthened my organizational skills and ability to streamline operations for greater efficiency.I am a disciplined and responsible individual, capable of working under pressure to achieve goals and ensure satisfaction in every task or project. My self-motivation and strong sense of ownership drive my belief that hard work is fundamental to overcoming challenges in both my personal and professional life.
Lean Solutions Group
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Dedicated SpecialistLean Solutions Group Dec 2023 - PresentBucaramanga, Santander, Colombia• Enter data, generate reports, and produce SOP documents.• Track and trace +70 daily shipments and maintain effective communication with the involved parties during the load execution. • Build the loads in the company TMS and other software. • Schedule and reschedule the cargo appointments and choose appropriate carriers.• Check the company's email boxes and maintain communication between clients, consolidation facilities, and carriers.• Train +3 new hires (1 wave) and provide support during nesting activities.
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Customer Account SpecialistLean Solutions Group Aug 2022 - Oct 2024Bucaramanga, Santander, Colombia• Schedule and post +640 loads in the broker board to find a carrier to run the shipment. • Handle +650 monthly load execution exceptions between clients, drivers, and vendors, ensuring timely communication.• Receive and resolve escalations and inquiries from carriers, customers, and vendors during the dayside operation (07:00 to 16:00 CST) via +40 calls monthly, +400 emails monthly, and +200 SMS monthly.• Process +120 monthly documentation reviews such as insurance documentation, BOL’s and POD’s.• Check +120 monthly compensation requests from drivers and carriers.• Train +12 new hires (around 3 waves) and provide support during nesting activities.
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Logistics SchedulerLean Solutions Group Sep 2021 - Oct 2024Bucaramanga, Santander, Colombia• Organize the transportation of goods, including scheduling +800 monthly shipments via TMS, email, or phone, leading to an organized workflow following U.S. FMCSA regulations.• Monitoring the status of shipments, communicating updates to relevant parties, rescheduling missed appointments, and missed loads.• Train +20 new hires (around 3 waves) and provide support during nesting activities.
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Bilingual Shipping And Delivery Support Customer Service RepresentativeAmazon Oct 2020 - Sep 2021Bucaramanga, Santander, Colombia• Answer customer questions +1200 monthly via phone, email, or chat about products, services, or policies.• Address customer complaints and concerns, providing solutions, or escalating issues when necessary.• Document interactions and transactions in a customer management system for future reference.• Follow up contacting monthly +120 customers after a resolution to ensure satisfaction and to gather feedback.• Provide on-road assistance to delivery drivers when they were delivering the orders by processing and filing exception tickets reporting their issues. -
Environmental EngineerAngel Guillermo Rios Bautista Jan 2020 - Oct 2020Bucaramanga, Santander, Colombia• Implement environmental management duties related to the environmental management process of the company such as implementing the waste segregation program and improving the matrix of environmental aspects and impacts. • Provide support over the internal, accounting, environmental, and hiring document compilation processes and last but not least, process social security affiliations, withdraws, payments, and provide legal compliance to other requirements.
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Internship As Environmental EngineerElectrificadora De Santander Essa Esp Jul 2019 - Jan 2020Bucaramanga• Make sure the environmental team was acknowledging and performing all the environmental commitments related to the environmental licenses. • Follow up on all the performance that came from the environmental licenses all over the company operation and provided technical support to make sure we were able to achieve all the environmental management activities and all of them were completed. -
Assistant Laboratory TechnicianUniversidad Pontificia Bolivariana Feb 2019 - Jun 2019Bucaramanga• Check the inventory of materials and reagents in laboratories and provided technical support in practical sessions in microbiology and air pollution laboratory subjects. -
Administrative Office AssistantUniversidad Pontificia Bolivariana Feb 2016 - Nov 2018Bucaramanga• Provide support in the document compilation processes, provide technical support to achieve planned activities, surveyed tabulation, graphing, and statistical data management.
Daniel Guillermo Rios Solano Education Details
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Ingeniería Ambiental
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Sistema De Gestión De La Seguridad Y Salud En El Trabajo Sg-Sst -
Engineering
Frequently Asked Questions about Daniel Guillermo Rios Solano
What company does Daniel Guillermo Rios Solano work for?
Daniel Guillermo Rios Solano works for Lean Solutions Group
What is Daniel Guillermo Rios Solano's role at the current company?
Daniel Guillermo Rios Solano's current role is Logistics Coordinator | Supply chain | Logistics Specialist | Data Entry | Administrative assistant | Administrative worker.
What schools did Daniel Guillermo Rios Solano attend?
Daniel Guillermo Rios Solano attended Universidad Pontificia Bolivariana, Servicio Nacional De Aprendizaje (Sena), Servicio Nacional De Aprendizaje (Sena).
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