Daniel Ritchardson Email & Phone Number
Who is Daniel Ritchardson? Overview
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Daniel Ritchardson is listed as Network Integration Engineer at Nextlink Internet, a with 193 employees, based in Fort Worth, Texas, United States. AeroLeads shows a matched LinkedIn profile for Daniel Ritchardson.
Daniel Ritchardson previously worked as Network Operations Center Supervisor at Nextlink Internet and Network Operations Center Technician at Nextlink Internet. Daniel Ritchardson holds Ccna, Routing And Switching from Cisco Networking Academy.
Email format at Nextlink Internet
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About Daniel Ritchardson
Customer service plays an important role in everything a company does. As an IT Professional, I understand the importance of offering prompt, favorable solutions to clients. If working independently or leading a team, I always consider the needs of both the customer and the company while developing efficient strategies to meet deadlines. I have a strong passion for information technology and computer science. Consequently, I have received an Associate Degree in Networking Support and IT Administration, along with several IT support and networking certifications. This education and training gave me the strong foundation needed to succeed in an IT role.I am always looking to connect with other professionals via LinkedIn. Contact me directly to see how my diverse technical, networking knowledge, and leadership skills can help your company grow.
Listed skills include Customer Service, Troubleshooting, Cisco Routers, Cisco Certified Networking Associate, and 9 others.
Daniel Ritchardson's current company
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Daniel Ritchardson work experience
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Network Operations Center Supervisor
Network Operations Center Technician
Network Operations Center Technician
Work as part of a cross-functional team in a 24x7x365 environment to conduct routine remote surveillance and Tier 1 maintenance activities for all network nodes. Duties:• Data delivery and support• RFC and Burst testing on routers• Works with T-Mobile approved vendors in creating Change Records for planned maintenance on facilities providing service to all T-Mobile cell sites.• Monitors network alarms, and performs fault isolation testing on radio and switching networks and peripherals.• Troubleshooting of T-Mobile network outages• Escalates trouble tickets with third party vendors as well as second tier organizations within T-Mobile.• Works with T-Mobile approved vendors in creating Change Records for planned maintenance on facilities providing service to all T-Mobile cell sites.• Provide training to new NOC technicians.
Service Delivery
Technical Support Representative, Hardware/Software Support
Troubleshot technical issues for clients in a fast-paced environment, focusing on raising satisfaction and providing speedy resolutions by phone and on-site. Provided solutions on a wide range of supported devices, including computers, printers, scanners, and office equipment. Maintained a strong understanding of major manufacturer warranties to provide clients with the best possible solutions to issues.Key Achievements:• Level 2 Support and escalations team for in-bound call agents • Resolved a wide range of escalated issues, maintaining a calm demeanor and dispatching on-site techs as needed.• Improved inner-office communication by taking detailed notes on each call, updating client records.• Provided answers to clients by identifying problems, researching, and guiding through corrective steps.• Properly addressed clients needs to ensure first call resolutions.
Colleagues at Nextlink Internet
Other employees you can reach at nxlink.com. View company contacts for 193 employees →
Elizabeth Wilkie
Colleague at Nextlink InternetDallas-Fort Worth Metroplex, United States
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Levi Lewis
Colleague at Nextlink InternetAltus, Oklahoma, United States
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Edgar Zapata
Colleague at Nextlink InternetUnited States
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Travis Smith
Colleague at Nextlink InternetBurleson, Texas, United States
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Diana Ramirez
Colleague at Nextlink InternetAddison, Texas, United States
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Blaine Britton
Colleague at Nextlink InternetMckinney, Texas, United States
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Zackarji Cavasar
Colleague at Nextlink InternetBrenham, Texas, United States
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Mario Gomez
Colleague at Nextlink InternetWaxahachie, Texas, United States
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Sophie Golden
Colleague at Nextlink InternetNorth Richland Hills, Texas, United States
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Ted Lachenmayer
Colleague at Nextlink InternetDallas-Fort Worth Metroplex, United States
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Daniel Ritchardson education
Ccna, Routing And Switching
Associate Of Arts And Sciences - Aas, System, Networking, And Lan/Wan Management/Manager
Frequently asked questions about Daniel Ritchardson
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What company does Daniel Ritchardson work for?
Daniel Ritchardson works for Nextlink Internet.
What is Daniel Ritchardson's role at Nextlink Internet?
Daniel Ritchardson is listed as Network Integration Engineer at Nextlink Internet.
Where is Daniel Ritchardson based?
Daniel Ritchardson is based in Fort Worth, Texas, United States while working with Nextlink Internet.
What companies has Daniel Ritchardson worked for?
Daniel Ritchardson has worked for Nextlink Internet, T-Mobile, Xl Parts, and Stream International.
Who are Daniel Ritchardson's colleagues at Nextlink Internet?
Daniel Ritchardson's colleagues at Nextlink Internet include Elizabeth Wilkie, Levi Lewis, Edgar Zapata, Travis Smith, and Diana Ramirez.
How can I contact Daniel Ritchardson?
You can use AeroLeads to view verified contact signals for Daniel Ritchardson at Nextlink Internet, including work email, phone, and LinkedIn data when available.
What schools did Daniel Ritchardson attend?
Daniel Ritchardson holds Ccna, Routing And Switching from Cisco Networking Academy.
What skills is Daniel Ritchardson known for?
Daniel Ritchardson is listed with skills including Customer Service, Troubleshooting, Cisco Routers, Cisco Certified Networking Associate, Cisco Ios, Technical Support, It Hardware Support, and Networking.
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