As the Production Director for the ToonFest project, I work to organize, plan, and run Toontown Rewritten's ToonFest events. Most recently, ToonFest: Birthday Bash at MomoCon 2023. Some of my responsibilities include:• Scheduling, planning, and running weekly project meetings• Provide task management for the project, setting up and maintaining all sprints, stories, and tasks in project mangement software (Notion)• Work with a team of artists, graphic designers, writers, social… Show more As the Production Director for the ToonFest project, I work to organize, plan, and run Toontown Rewritten's ToonFest events. Most recently, ToonFest: Birthday Bash at MomoCon 2023. Some of my responsibilities include:• Scheduling, planning, and running weekly project meetings• Provide task management for the project, setting up and maintaining all sprints, stories, and tasks in project mangement software (Notion)• Work with a team of artists, graphic designers, writers, social media specialists, video editors, web developers, game programmers, event planners, and merchandise specialists to assign, prioritize, and monitor tasks• Serve as resident problem solver and roadblock remover for any and all blockers• Create weekly, monthly, and project long schedules• Research gaming and anime conventions that could host ToonFest and communicate with convention staff• Produced a multi-media event announcement (webpage, video, blog post, web graphics, etc.) that was marketed across all mainstream social media platforms• Facilitate communication with team leadership on deliverables that span multiple project goals• Coordinate a team of 50+ event staff, providing hotel arrangements and creating a shift schedule encompassing 12 shifts and 20+ different roles• Work with Discord Community Managers to establish new communication spaces on a Discord server of 15k+ members and serve as a primary point of contact for public engagement in those spaces• Assist finance managers with budgeting and donation planning• Work with other project directors to create the ToonFest event schedule• Plan and run contests at ToonFest with hundreds of participants• Produced an array of physical merchandise with high quality original artwork -- trading cards, posters, booklets, postcards, coasters, enamel pins, and plushies• Created monthly high level progress report presentations for team review• Wrote and edited blog posts and web copy used for marketing the event Show less

As a Seafreight Coordinator for Kuehne + Nagel (K+N), I oversaw the import of full container load (FCL) containers into the US for a handful of K+N's customers headquartered in the central region. Some of my responsibilities included:• Preparing shipment files• Regular communication with customs brokers, steamship line staff, railroad staff, trucking companies, ocean port staff, overseas shipping contacts, and operations team members• Served as the customer's main point of… Show more As a Seafreight Coordinator for Kuehne + Nagel (K+N), I oversaw the import of full container load (FCL) containers into the US for a handful of K+N's customers headquartered in the central region. Some of my responsibilities included:• Preparing shipment files• Regular communication with customs brokers, steamship line staff, railroad staff, trucking companies, ocean port staff, overseas shipping contacts, and operations team members• Served as the customer's main point of contact for all their shipments with K+N• Collaborated with customs brokers to resolve any and all customs issues• Booked delivery legs with trucking companies and monitored container progress• Resolved any shipment holds that halted progress• Created various customer-facing shipment dashboards in excel to help customers monitor select shipments• Served as the main point of contact for K+N staff for any issues pertaining to shipments affecting my assigned customer accounts• Produced invoices and issued invoice corrections as a member of the billing team Show less

In the creative writer role, I joined a team of writers who published content to the blog on toontownrewritten.com and worked on new in-game quests for players to experience.• Wrote blog posts for toontownrewritten.com, encapsulating a variety of different character voices as blog 'authors'• Craft in-game quests for the Field Office expansion• Provide feedback on content written by other members of the creative writing team• Receive feedback from the writing team and make… Show more In the creative writer role, I joined a team of writers who published content to the blog on toontownrewritten.com and worked on new in-game quests for players to experience.• Wrote blog posts for toontownrewritten.com, encapsulating a variety of different character voices as blog 'authors'• Craft in-game quests for the Field Office expansion• Provide feedback on content written by other members of the creative writing team• Receive feedback from the writing team and make rewrites where needed• Collaborate with graphic design and social media teams on blog posts Show less

I worked as both the lead producer and hiring management lead, holding responsibilities of project development, team management, game production, and human resources. I oversaw the administrative support provided to internal projects, the processes and direction of recruiting new team members, documentation of human resource records, and resolving a variety of internal conflicts. I succeed when the team succeeds.• Facilitate the planning, scheduling, leading, and actions taken as a… Show more I worked as both the lead producer and hiring management lead, holding responsibilities of project development, team management, game production, and human resources. I oversaw the administrative support provided to internal projects, the processes and direction of recruiting new team members, documentation of human resource records, and resolving a variety of internal conflicts. I succeed when the team succeeds.• Facilitate the planning, scheduling, leading, and actions taken as a result of a variety of weekly & monthly meetings.• Create, release, and monitor bi-annual teamwide surveys that assess the health of Toontown Rewritten• Outlining, assigning, and tracking tasks in conjunction with other department leads• Remove roadblocks as they present themselves• Respond to a broad number of hiring queries• Create detailed and comprehensive responses to applications• Provide guidance in a variety of problem solving conversations, offering up ways to enhance performance and improve organizational structures• Revamp and refocus our hiring communications, to significantly increase the number of new hires• Implement documentation systems for a variety of human resource records• Oversee the creation of an entirely new QA Testing Team alongside our QA Lead Show less

During a time of transition for the Support Department, I took on the additional leadership role of Interim Support Lead and worked to accomplish three things:● Increase internal communication between department members and improve department morale.● Improve communication with end users and thus the quality of service they received.● Expand the Support Department's staffTo make those things a reality I:● Instituted weekly meetings where we set goals, removed… Show more During a time of transition for the Support Department, I took on the additional leadership role of Interim Support Lead and worked to accomplish three things:● Increase internal communication between department members and improve department morale.● Improve communication with end users and thus the quality of service they received.● Expand the Support Department's staffTo make those things a reality I:● Instituted weekly meetings where we set goals, removed roadblocks, and worked on projects as a team.● Helped facilitate "ticket nights" aka voice meetings where we worked on the ticket queue together in real time, something unusual for a group of people that is entirely remote.● Did my best to create a culture where new ideas were encouraged, discussed, fine-tuned, and implemented.● Facilitated a template overhaul that saw the review and purging of out-of-date templates, the improvement of existing templates, and the creation of new ones.● Created an email style guide to help assist all Support Representatives in creating high quality custom responses● Did detailed reviews of a myriad of applications and conducted 10+ interviews● Onboarded two new Support trainees and assisted the Support Coordinator with their training● Co-created and co-hosted a "Support Workshop" alongside other Support Representatives that showcased Support Department behind the scenes for a live audience of Toontown players at ReplayFX. Show less

• Work at a rapid pace to meet tight deadlines• Unload, pick, stage, and load packages for delivery• Fix problem packages by repackaging, resorting, or reclassifying them in the system• Sort and scan packages by zipcode for later delivery• Facilitate the smooth execution of route staging via identifying slow movement in high priority routes and working quickly to remove roadblocks• Quickly solve problems for delivery drivers to ensure on-time loading

I joined End User Support (EUS) at Navistar's World Headquarters location in Lisle, IL, primarily to provide manpower to their initiative to replace hundreds of old computers in the company.● Image both Dell and HP computers, old and new, for use throughout the company● Communicate with employees across the company about their new computers, ensuring that they have the software and files they need to hit the ground running upon switching hardware● Install a myriad of different… Show more I joined End User Support (EUS) at Navistar's World Headquarters location in Lisle, IL, primarily to provide manpower to their initiative to replace hundreds of old computers in the company.● Image both Dell and HP computers, old and new, for use throughout the company● Communicate with employees across the company about their new computers, ensuring that they have the software and files they need to hit the ground running upon switching hardware● Install a myriad of different software per employee needs, drawing from and contributing to various software documentation tools used by EUS for installing software● Provide a variety of technical support to employees, often serving as a hub for computer information and resources● Set up new employee workstations, providing and hooking up all necessary computer equipment● Help maintain accurate asset records Show less

I worked part time in the Information Services department at the Main Branch of the Gail Borden Public Library. The primary purpose of the role was connecting people with information. I worked behind a public facing desk that served as a hub for a diverse array of questions, everything from book locations to advanced genealogy research to the names of actors in movies.We dealt with inquiries in-person, on the phone, over email, and via text message. We served a multiplicity of people… Show more I worked part time in the Information Services department at the Main Branch of the Gail Borden Public Library. The primary purpose of the role was connecting people with information. I worked behind a public facing desk that served as a hub for a diverse array of questions, everything from book locations to advanced genealogy research to the names of actors in movies.We dealt with inquiries in-person, on the phone, over email, and via text message. We served a multiplicity of people from all walks of life. One moment you would be helping someone find directions online, the next you would be looking up an obituary in a hundred year old newspaper, and still after that you would be showing an excited teen where their sought after book is located. At the job's best, we were making small but meaningful differences in the lives of those who, for one reason or another, were struggling to navigate the world. ● Provide excellent customer service to library patrons, working to promptly fulfill their needs and doing so with an abiding patience and kindness● Facilitate the usage of library resources by providing instructions, serving as the gatekeeper, and/or informing them of the existence of those resources● Performing various maintenance tasks to maintain the proper working order, presentation, and cleanliness of the library● Providing in-depth research assistance for a variety of topics● Improving the library's newspaper index through frequent obituary, birth, and wedding indexing Show less

In the final months of 2016, Toontown Rewritten began an internal reform. As a result, I ended up taking on the additional role of Game Producer on top of my Support Representative duties. Toontown Rewritten needed someone who could help a slightly discouraged team celebrate accomplishments, keep track of tasks, and facilitate a cultural shift that would improve our work environment.● Finding ways to increase team morale, accomplished in-part by planning various hangout events ●… Show more In the final months of 2016, Toontown Rewritten began an internal reform. As a result, I ended up taking on the additional role of Game Producer on top of my Support Representative duties. Toontown Rewritten needed someone who could help a slightly discouraged team celebrate accomplishments, keep track of tasks, and facilitate a cultural shift that would improve our work environment.● Finding ways to increase team morale, accomplished in-part by planning various hangout events ● Organizing, scheduling, and helping to run monthly team meetings● Creating monthly newsletters documenting progress made in every department on the team● Prompting individuals to make specific action-steps and following up with them after an agreed upon time period● Communicating regularly with leadership the needs of various team members and projects Show less

I joined Toontown Rewritten in their Support Department, which is responsible for addressing a wide variety of technical, account, gameplay, and community-related issues submitted via email. At that time, Toontown Rewritten was receiving thousands of emails a month and the Support Department was small and lacking in resources.● Respond to hundreds of player emails each month, providing assistance with their accounts, gameplay issues, technical issues, and a wide swath of other… Show more I joined Toontown Rewritten in their Support Department, which is responsible for addressing a wide variety of technical, account, gameplay, and community-related issues submitted via email. At that time, Toontown Rewritten was receiving thousands of emails a month and the Support Department was small and lacking in resources.● Respond to hundreds of player emails each month, providing assistance with their accounts, gameplay issues, technical issues, and a wide swath of other concerns.● A few months after I was hired, my access was elevated and I became more responsible for account security with members frequently sending me more complicated account related tickets for me to resolve.● Around May of 2016, I became responsible for assisting department leadership in training new Support Representatives. Show less

Apogee Commerce makes a variety of skincare products infused with natural ingredients. Their Puriya brand is a successful force in the industry, helping customers deal with a variety of skin maladies. I worked remotely for them to improve their digital marketing and customer service. ● Wrote a wide variety of website content, creating new content for their blog and improving website copy● Crafted new customer service templates for their customer support team that would be used for… Show more Apogee Commerce makes a variety of skincare products infused with natural ingredients. Their Puriya brand is a successful force in the industry, helping customers deal with a variety of skin maladies. I worked remotely for them to improve their digital marketing and customer service. ● Wrote a wide variety of website content, creating new content for their blog and improving website copy● Crafted new customer service templates for their customer support team that would be used for emails and Amazon inquiries● Helped create and launch Facebook ad campaigns● Assisted in managing Amazon ad campaigns● Helped document various standard operating procedures● Facilitated an Amazon giveaway● Worked alongside the contracted digital marketing company to manage their Social Media accounts Show less