Duties performed in the position were:attention via email, phone or face-to-face visitprovide quotes previously negotiated with the brands offering the best possible cost as well as weekly monitoring of the same.Follow-up of purchase orders.Planning and structuring of projects for private initiative and government.Follow-up in the implementation of projectsquarterly report

Creation for more than a 100 Skus monthly and weekly follow up report for each product up to warehouses.Search and quote for more than 250 products monthly requests Negotiation with more than 10 new publishers and distributors weeklyNegotiations win/win for gross margin utility with publishers at least 15%Upgrade for 600 contacts in the data base per quarterPre sales follow up Monthly report analysis for the most common products purchased.

Call Center. tech support and Customer Service assistance. More than 500 cases per month giving technical support to external customers in US territory.Responsible for five companies in Mexico regarding billing issues and solving customer problems More than 40 cases sold or prospecting per day about Pre sales for FIOS (FIOS means Bundle internet access, telephone and television services which operate over fiber optic network)I had 15 people under my responsibility as a team leader 2 new strategies to improve the Customer Service, BYOS (Be your own supervisor) SCBB (Stay calm and be better)

Deploy a sales force and marketing strategy planning for the second quarter of the year.Implement an advertising strategy and marketing annual plan.Suggest a Sales and budgetary planning for the first two quarters.Implement a distribution plan and distribution logistic acquiring two warehouses on the metropolitan area.Customer Service plan and questionnaires for quality controlPower point product presentation for customers