Accountable for Business change, enterprise applications, infrastructure and service delivery across the directorate Developed a 5-year technology roadmap that is the number 1 investment priority at the organisationInitiation and management of three multi-million pound transformation programmes to deliver strategic value and to move the organisation into the digital and data ageAccelerated the pace of change through establishing efficient governance framework and by establishing business and product ownershipAttraction and retention of talent through a multi-faceted approach to recruitment Rapid Cyber security enhancement and successfully managed response to cyber incidentsService delivery for 15,000 users via efficient and user-focused service managementCreate and initiate the Data strategy to migrate middleware platform to Azure and create BI/Data analytics capabilityNotable projects completed since starting include (but not limited to): Enterprise migration to new productivity platform, New Website resulting in 10-fold increase in activity, Curriculum Management process and tool, Student PHD CRM, Student-facing Service management tool, network core and distribution refresh, Student App, Cyber security enhancement (WAF, Account protection, PIM and SIEM/TD/AV), Workload Allocation, Data Strategy including BI

Director-level responsibility for Solutions, Business Partnering, Data Management and Service Operations. Responsible for: Development of IT solutions both on a bespoke application stack and strategic platforms: Requirements-gathering through development to service transition and operational deliveryDevelopment and management of central infrastructure including Enterprise Network, AV services, Data Centres, Azure/AWS IAAS and Database servicesManagement of Data across services including Data analytics and Data transformation, Data integrations and B.I.Service Management including Service Desk, End User Compute and Application servicesBusiness Partnering aligning the technology roadmap with business strategyDelivering resilience to Cyber Security threats, managing the risk register and delivering compliance to data protection requirementsFinancial management of multi-million pound budgetsProviding leadership to teams totalling 80 plus colleagues

Head of operational delivery and development of all systems and services within the live environment and management of all service lines. Overseeing 66 members of staff across infrastructure and platform services, Business application delivery, Service management, Service desk, business service lines, Audio Visual and administrative functions.

Management and delivery of key IT and Audio Visual services. Management of the teams that support over 1000 pcs, several technical systems including printing, and all teaching and audio visual infrastructure. Member of the Executive management group within IT services that forms strategy and develops service and operational planning.

Management and delivery of key IT and Audio Visual services. Management of the teams that support IT within the administrative division, several technical systems including application delivery via citrix, and all teaching and audio visual infrastructure.