Daniel Robins Email & Phone Number

Oakland, California, United States

Kansas City, Kansas, United States

• Initial Assessmento Reviewed existing operations, procedures and processeso Interviewed stakeholders for insight and feedback• Identification of Opportunities and Implementation Plan Creationo Determined where efficiencies could be implemented and/or improvedo Created a priorities-based implementation plano Shared the plan, received feedback, and made necessary updates• Implementationo Created new operational toolso Initiated operational and cultural changes• Final Assessmento Assessed the results to determine that the desired results were achieved

Lawrence, Kansas, United States

• Conducted “DataClean” services, reviewed and updated music file metadata for music libraries

San Francisco Bay Area

• Planned, executed, managed delivery, risks, change orders, payment milestones and system acceptance of CAD/AVL (Computer-Aided Dispatch/Automatic Vehicle Location) integration and implementation and transportation solutions for the following transit agencies and projects:• AC Transit (Alameda County Transit)o AC Transit Bus Installation/Acceptance Testing ($5 million milestone / 637 vehicles)o Managed hardware/software installation/integration and acceptance testing of 637 buses in 4 months to meet a critical project milestoneo Assisted with BRT (Bus Rapid Transit) Implementation• GTrans (City of Gardena Transit)o GRID Integration & Installation ($2.9 million contract value / 76 vehicles)o NTD (National Transit Database) Certification by FTA (Federal Transit Administration)o Standalone APC (Automatic Passenger Counter) Integration ($259K contract value)• CCCTA (Central Contra Costa Transit Authority)o Quarterly Schedule Maintenance and Vehicle Updateso TSP (Traffic Signal Priority) Pilot Acceptance• OCTA (Orange County Transportation Authority)o NTD (National Transit Database) Certification by FTA (Federal Transit Administration)• Performed the following for the projects listed above:o Managed all project tasks from kickoff to system acceptance and project closeouto Created, managed, tracked, and updated project schedules and plans using Microsoft Project, Excel, and Teams, and Atlassian (Jira, Confluence) softwareo Served as the primary point of contact for all project taskso Provided direction and control of project work performed, including monitoring risks and critical path; implementation of corrective actions; and change orderso Established positive relationships and effective communication with all stakeholderso Shared project status, action items, milestones, and deadlines with all stakeholderso Met milestones, monitored adherence to master plans and collected paymentso Responsible for all equipment, material, and software procurement

San Francisco Bay Area

• Planned, executed, and managed delivery and system acceptance of RTPI (real-time prediction information) systems and AVL hardware for transit agencies, airports, and private businesses• Managed 30+ customer projects with setup billing over $3 million and annual recurring fees over $800K for small and mid-sized agencies, as well as several major airports• Developed project plans and necessary documentation to ensure project success• Identified and proactively managed project dependencies, critical path and change orders• Communicated and collaborated with customers, team members and senior management• Researched and resolved project-related challenges• Tracked project milestones and deliverables• Conducted system training for designated users• Provided ongoing customer support after system acceptance

San Francisco Bay Area

• Contributed to the successful pursuit and acquisition of a $19.6 million five-year contract extension• Maintained the data integrity of over 60K 511 RideMatch Service user accounts• Assisted with 511 RideMatch Service enhancements, testing, roll-out and training• Implemented ideas that improved the customer experience and staff efficiency and morale:o Created and automated Customer Satisfaction Survey processo Automated and streamlined Carpool to BART permit processo Streamlined 511 Rideshare Service registration and outreach processeso Created a “Commuter Champion” program to reward customers for ridesharing behavioro Created a “Celebrate Your Success” program to acknowledge and reward staff efforts• Managed a team that consistently earned exceptional customer satisfaction ratings (9.6 out of 10)• Increased ridesharing behavior change 100% by applying new strategies, practices, and techniques• Increased outbound call volume 25% by streamlining departmental tasks and modifying priorities• Developed and managed Customer Service/Call Center operations for the 511 Information Center• Established and optimized KPIs, SOPs, QA/QC, best practices and created efficient operational tools• Created and analyzed operations and metrics reports for internal use and client evaluation• Exceeded contract and project deliverables while introducing process improvements

San Francisco Bay Area

• Managed day-to-day operations for this product development and marketing company• Established best practices for procurement, fulfillment, forecasting and inventory management• Achieved cost-savings of $3 million annually by reducing manufacturing, warehousing, and shipping costs through process, package, and product enhancements• Monitored inventory levels, conducted BOM (build of material) oversight and ordered supplies• Worked with fulfillment house to create operational improvements while coordinating ongoing delivery, assembly, and shipments of existing products, as well as the introduction of new products and fulfillment considerations

San Francisco Bay Area

• Provided operations-related consulting and project management services for:• Zappos.com - Customer Loyalty Department Development Project Manager• Sierra Event Company (Google 2007 Snow Globe Program) - Registration and Database Manager • Headsets.com - Product Quality Control and Employee Recruitment Project Manager• Jeremys Department Store - Business Operations Consulting• Propeller Furniture - Business Operations Consulting• Arena Exhibits - Business Operations Consulting• Virtual Boardwalk – Quality Assurance Project Manager

San Francisco Bay Area

• Provided management and strategic input for digital music conversion services start-up• Managed all business operations including customer service, order processing, fulfillment, onsite installations, accounting, and P&L management• Implemented and optimized standard operating procedures, quality assurance and best practices• Increased operating throughput by 50x by researching and acquiring new equipment and software

San Francisco Bay Area

• Employee #1 of Headsets.com, a telephone headset manufacturing and sales start-up• Built Headsets.com from concept phase to operational functionality with $43K start-up capital• Increased Headsets.com sales revenues from $0 to $7.4 million in 2.5 years• Positioned National Legal Posters’ business operations for sale• Implemented and optimized SOPs, QA, and best practices for both companies

San Francisco Bay Area

• Conducted event planning and management efforts for US and international programs for Apple, AT&T, Cisco, Charles Schwab, Disney, Genentech, Oracle, Redken, Sun Microsystems and others

Bachelor’S Degree, Communication Studies

Communication And Media Studies